Overview
Work Type: Ongoing - Full-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Human resources
Location: Melbourne - Eastern suburbs
Reference: VG/1955561
- Location | HQ Burwood East
- Full Time | Ongoing
- PTA 5 |$116,655 to $131,160 pa plus 12% superannuation CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.
Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.
We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.
To learn more about who we are and the work we do, visit our About Us page.
About the Role
This is an exciting opportunity to join CFA as a Resolution Support Business Partner (RSBP). This is a critical role within the People Experience team where you will address complex people-related issues, fostering early intervention and effective resolution.
The role involves the development of solutions when assessing sensitive complaints, forming preliminary views and overseeing procedurally fair investigations. You will bring expertise and have a strong commitment to an excellent client experience. You will possess the skills needed to effectively manage and resolve issues while upholding the highest standards of service offering and delivery.
Notable strengths in application include emotional intelligence, analytical thinking, effective communication, empathetic listening, conflict resolution and problem-solving aptitude. Specifically, you will conduct thorough and transparent investigations, assuming the pivotal role of Case Manager.
Your responsibilities will extend beyond formal matters to include local issues, where you will play a hands-on role in coaching CFA members, facilitating discussions and fostering mutually agreed-upon solutions.
With a comprehensive understanding of governance, you will ensure alignment with policies, legal standards and uphold the CFA's behavioural expectations. As an integral part of the People Experience team, the RSBP collaborates with stakeholders, facilitates programs and tailors People Plans to cultivate a safe and inclusive environment.
About you
You are a professional problem solver with a passion for resolving conflict and fostering positive relationships. With a background in Human Resources or customer service, possibly gained in finance or banking, you bring strong interpersonal and negotiation skills, making you a trusted business partner to individuals and teams.
You have a demonstrated ability to quickly navigate organisational environments and work independently. You thrive on coaching, mentoring and supporting others, especially in navigating complex challenges and sensitive situations. With excellent communication skills, you are comfortable delivering presentations, facilitating training and driving collaborative, innovative outcomes.
Your experience includes working in a complex services organisation where you have successfully developed solutions that balance business needs, HR and IR requirements and risk management.
You have a proven ability to influence key stakeholders, even in the face of resistance and a knack for juggling multiple priorities in a fast-paced environment.
This position will involve travel, including after-hours travel and weekend work at times. The successful candidate will have access to a CFA pool car for this purpose. A driver's license is a requirement of this role.
Why choose CFA
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Flexibility: Hybrid work options with flexible work arrangements< /li>
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Health Ready programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathwaysYour Application
Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.
Pre-employment Checks
Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.
Applications close: 11:59pm 22 November 2026.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au
Applications close Sunday 22 November 2026 at 11.59pm Posted 6 November 2026
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