Customer Care Executive
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Reach the decision-maker — $5About the role
* As an Executive \- Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. * Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. * Able to manage difficult customer issues while working in a fast paced environment. * Determine the reason for delinquency and best course of action to assist our Borrowers. * Engage our consumers with the highest level of respect and dignity. * Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. * Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. * Ensure all accounts in assigned lists are managed accurately and timely. * Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. * Accounts are early/mid/late \- stage defaults return payments, first payment defaults, and work date follow up assignments
Job Type: Full\-time
Pay: From ₹45,000\.00 per month
Benefits:
* Health insurance * Provident Fund
Education:
* Higher Secondary(12th Pass) (Preferred)
Work Location: In person
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