STORE MANAGER – COOKIECRUMBS PENANG
Location: Chulia Street, George Town, PenangEmployment Type: Full-Time
About the Role
CookieCrumbs Penang is looking for a responsible, proactive, and accountable Store Manager to lead our daily operations and team. This is not a desk-based management role. We are looking for someone who takes ownership, follows through on responsibilities, solves problems independently, and can confidently lead a team without requiring constant supervision.
The ideal candidate should have at least 1–2 years of experience in a Store Manager, Assistant Manager, Supervisor, or Team Leader role within the F&B industry.
Key Responsibilities:
1. Team Leadership & Staff Management
- Lead, coach, and motivate the team to achieve operational standards and business goals.
- Conduct clear team briefings and ensure staff are well-informed of operational updates, SOP changes, promotions, and new product launches.
- Monitor staff performance, attendance, punctuality, attitude, and discipline.
- Address performance issues promptly and implement corrective actions when necessary.
- Be confident in giving instructions, delegating tasks, and following up with staff.
2. Staff Training & Development
- Conduct hiring, interview and and filter for the best candidates.
- Provide onboarding, training, and performance coaching for new and existing staff according to company standards..
- Provide step-by-step guidance where needed, while helping staff become more independent.
- Ensure the team understands their duties and performs them correctly.
3. Daily Operations Management
- Ensure smooth daily operations across front counter and customer service areas.
- Plan and assign manpower effectively based on operational needs.
- Prepare weekly staff schedules, duty rosters, and task assignments.
- Ensure daily, weekly and monthly cleaning and maintenance schedules are completed.
- Ensure opening, closing, cleaning, cashier, baking, packing, and customer service flow are properly managed.
- Maintain high standards of customer service, product quality, hygiene, and store presentation.
4. SOP Compliance & Quality Control
- Ensure all staff consistently follow company SOPs and operational guidelines.
- Monitor product quality, packaging standards, and service standards consistently.
- Ensure cookies are baked according to guidelines and sales forecasts.
- Identify operational weaknesses and implement improvements proactively.
5. Inventory & Stock Management
- Oversee stock receiving, checking, storage, and inventory control.
- Ensure stock quantities and quality are accurate upon arrival.
- Report stock discrepancies, shortages, or damaged items promptly.
- Maintain sufficient stock levels to support daily operations, weekends, public holidays, and peak periods.
- Plan and coordinate stock replenishment to prevent shortages and operational disruptions.
- Oversee weekly stock count as a double checker and inventory verification.
6. Financial & Administrative Responsibilities
- Handle daily bank-in of sales revenue.
- Ensure sufficient cash float and small change are available for daily operations.
- Monitor store expenses and basic supply purchases.
- Prepare reports and provide timely updates to management when required.
7. Communication & Reporting
- Provide timely updates to management proactively.
- Respond promptly to operational messages and urgent issues.
- Report and update staff issues, stock issues, customer complaints, maintenance problems, and daily operation matters clearly.
- Follow up on assigned tasks until completed.
8. Meetings, Audits & Continuous Improvement
- Conduct weekly operational meetings.
- Review customer feedback, Google Reviews, complaints, and improvement plans.
- Conduct weekly internal audits according to company audit standards.
- Identify opportunities to improve productivity, service quality, and operational efficiency.
What We're Looking For:
✔ Minimum 1–2 years of experience as a Store Manager, Assistant Manager, Supervisor, or Team Leader in the F&B industry.
✔ Strong leadership and people management skills.✔ Responsible & positive attitude
✔ Proactive and self-driven with a strong sense of ownership and accountability.
✔ Able to identify problems, make decisions, and execute solutions.
✔ Highly responsive and able to communicate effectively with management and team members.
✔ Confident in leading, coaching, and holding team members accountable for performance.
✔ Strong organizational and planning skills.✔ Maintain a professional attitude and act as a role model for the team
✔ Comfortable working in a fast-paced operational environment.✔ Able to work shifts, weekends, and public holidays.✔ Must able to communicate in BM and English.
✔ Local candidates only
What We Offer:
- Competitive salary package
- Monthly performance incentives
- Product sales incentives
- Special bonus
- EPF, SOCSO & EIS
- Attendance allowance
- OT pay (where applicable)
- Staff discount
- Career growth opportunities
- Supportive and performance-driven working environment
Important Note
This role is suitable for candidates who enjoy taking ownership, leading people, and driving results. Candidates who prefer constant supervision, frequent reminders, or detailed step-by-step instructions for routine responsibilities may not be suitable for this position.
Pay: RM2,600.00 - RM5,000.00 per month
Benefits:
- Additional leave
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Pulau Pinang: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Team management: 1 year (Preferred)
Work Location: In person
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