About the Role
We are looking for a IT Operations Engineer to join our team and help deliver a smooth and secure technology experience for employees.
Responsibilities:
- Provide day-to-day IT support for employees, including troubleshooting hardware, software, and access issues.
- Assist with setting up and configuring laptops, desktops, mobile devices, and user accounts.
- Support onboarding and offboarding processes, ensuring employees have the right access from day one and that access is removed when needed.
- Support patch management & vulnerability scanning. Keep endpoints, workstations, and servers up to date.
- Help maintain company devices by applying updates, patches, and basic security checks.
- Support software and application management, including installation and access requests.
- Assist in evaluating and testing new tools or applications under guidance from senior team members.
- Learn and support safe usage of AI tools within the organization, including basic awareness of data security and risks.
Requirements:
- Candidates with 1+ years of experience in IT support or related fields. Fresh graduates are welcome.
- Basic understanding of computer systems, operating systems (Windows and/or macOS), and common workplace tools.
- Strong willingness to learn and develop technical skills.
- Good problem-solving skills and attention to detail.
- Strong communication skills and a user-focused mindset.
- Internship or project experience in IT support, helpdesk, or system administration.
- Exposure to tools like Google Workspace, Microsoft 365, or device management systems (e.g., Intune, Jamf).
- Basic knowledge of networking or security concepts.
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