City Operations Manager
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Reach the decision-maker — $5About the role
Cuatro Labs Pvt. Ltd. is a fast\-growing consumer and beauty\-tech company focused on creating innovative, high\-quality products that enhance everyday lifestyles. By combining technology, customer insights, and operational excellence, we are building strong consumer brands across India. We are seeking a dynamic and results\-oriented City Manager to lead our Chennai operations and drive business growth in one of South India's key markets.
Job Summary
The City Manager will be responsible for leading business development, sales, distribution, operations, and market expansion across Chennai. This role requires an entrepreneurial leader with strong commercial acumen, the ability to build high\-performing teams, and experience managing channel partners to achieve aggressive growth targets.
Key ResponsibilitiesBusiness Development \& Market Expansion
* Develop and execute the city business plan to drive revenue and market share growth. * Identify and onboard new distributors, retailers, key accounts, salons, pharmacies, and modern trade partners. * Expand Cuatro Labs' presence across Chennai and surrounding markets. * Monitor market trends, customer preferences, and competitor activities to identify growth opportunities.
Sales \& Channel Management
* Drive city sales performance by strengthening distributor and retailer relationships. * Ensure achievement of monthly, quarterly, and annual sales targets. * Improve product availability, visibility, and distribution coverage across assigned territories. * Conduct regular market visits to monitor execution and identify opportunities.
Operations Management
* Oversee day\-to\-day city operations, ensuring efficient coordination between sales, supply chain, logistics, and customer support teams. * Monitor inventory levels and ensure timely order fulfillment. * Resolve operational issues to maintain high service standards. * Ensure compliance with company policies and operational processes.
Team Leadership
* Recruit, train, mentor, and manage the city sales and operations team. * Set clear goals, monitor performance, and provide regular coaching. * Foster a culture of accountability, collaboration, and continuous improvement.
Marketing \& Brand Activation
* Execute city\-level promotional campaigns and brand activation initiatives in coordination with the central marketing team. * Build relationships with local influencers, retail partners, and community stakeholders to increase brand awareness. * Support local events, product launches, and customer engagement activities.
Customer Relationship Management
* Develop and maintain strong relationships with key customers and channel partners. * Ensure timely resolution of customer concerns and maintain high levels of customer satisfaction. * Collect customer feedback and provide actionable insights to product and marketing teams.
Reporting \& Performance Management
* Monitor and report key business metrics including sales, revenue, profitability, distribution, and customer satisfaction. * Prepare weekly and monthly business reviews with recommendations for improvement. * Support demand forecasting and business planning activities.
Pay: ₹15,000\.00 \- ₹30,000\.00 per month
Work Location: In person
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