City Operations Manager
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Reach the decision-maker — $5About the role
Cuatro Labs Pvt. Ltd. is a fast\-growing consumer and beauty\-tech company focused on building innovative, high\-quality brands that enhance everyday lifestyles. By combining technology, data\-driven insights, and customer\-centric strategies, we deliver exceptional products and experiences. We are looking for a driven and entrepreneurial City Manager to lead our Pune operations and drive sustainable business growth.
Job Summary
The City Manager will be responsible for leading business operations, sales growth, distribution expansion, and market development across Pune. The role requires a strategic leader who can build strong channel partnerships, manage cross\-functional teams, improve operational efficiency, and ensure exceptional customer experiences while achieving revenue and profitability targets.
Key ResponsibilitiesBusiness Growth \& Market Expansion
* Develop and execute the city growth strategy to achieve revenue and market share targets. * Identify new business opportunities across retail, modern trade, general trade, salons, pharmacies, and strategic partners. * Expand Cuatro Labs' presence across Pune and surrounding markets. * Analyze market trends, customer behavior, and competitor activities to identify growth opportunities.
Sales \& Channel Management
* Build and strengthen relationships with distributors, retailers, key accounts, and channel partners. * Drive sales performance through effective channel management and business development initiatives. * Ensure product availability, distribution efficiency, and merchandising standards. * Monitor sales performance and implement corrective actions to achieve targets.
Operations Management
* Oversee daily city operations, ensuring smooth coordination between sales, supply chain, logistics, and customer support teams. * Optimize inventory availability and order fulfillment. * Resolve operational challenges while maintaining high service quality. * Ensure compliance with company policies and operational standards.
Team Leadership
* Recruit, train, mentor, and manage the city sales and operations team. * Set clear performance objectives and conduct regular performance reviews. * Foster a culture of accountability, collaboration, and continuous improvement. * Motivate the team to achieve business goals and deliver exceptional customer service.
Marketing \& Brand Development
* Execute city\-level marketing campaigns and promotional activities in collaboration with the central marketing team. * Drive local brand activations, retail promotions, and customer engagement initiatives. * Build relationships with influencers, local business partners, and community stakeholders to increase brand visibility.
Customer \& Partner Management
* Develop strong relationships with key customers, distributors, and business partners. * Ensure timely resolution of customer concerns and maintain high customer satisfaction. * Gather market feedback and share actionable insights with product, marketing, and leadership teams.
Reporting \& Business Analytics
* Track and report city\-level KPIs including revenue, sales growth, profitability, distribution coverage, and customer satisfaction. * Prepare weekly and monthly business reports with insights and recommendations. * Forecast demand and support business planning initiatives.
Pay: ₹15,000\.00 \- ₹30,000\.00 per month
Work Location: In person
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