Nice to meet you, we're Culture.
Culture ATX Salon (@cultureatxsalon) is a luxurious hair salon and spa nestled in the heart of Austin's Hill Country in the affluent Lakeway / Bee Cave community. You can also learn more about our team on YouTube here: https://www.youtube.com/@the_hair_cult
Culture is seeking a Guest Experience & Operations Manager to join the fun, energetic, and effortlessly beautiful environment catering to Lakeway's lakeside community. The ideal candidate loves the beauty industry and is energized by working in a dynamic salon environment.
Position Overview:
The Guest Experience & Operations Manager plays a key supporting role in the overall operations of the salon. This position works closely with the Salon Manager to ensure day-to-day tasks are executed smoothly while helping to create an environment that reflects the salon’s brand, culture, and service standards.
Key Responsibilities:
Client Experience & Front-of-House
- Lead and support the concierge/front desk team to ensure outstanding customer service.
- Assist with handling customer feedback, concerns, and relationship management.
- Support concierge team training and performance development.
Team Support & Operations
- Assist with recruiting, onboarding, and orientation of new team members.
- Help train concierge/front-of-house staff to align with salon service standards.
- Support in developing and improving standard operating procedures and workflows.
Marketing & Brand Presence
- Assist & support coordination and execution of in-salon events and promotions.
Inventory & Vendor Management
- Monitor inventory levels and assist with ordering salon products and supplies.
- Maintain vendor relationships to ensure timely and cost-effective purchasing.
Salon Environment & Aesthetic
- Assist with maintaining and enhancing salon decor and overall ambiance to ensure a clean, stylish, and welcoming space.
Qualifications:
- 1 year of experience in a customer-facing role, preferably in the salon, beauty, or hospitality industry.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Experience in team leadership or staff training is a plus.
- Detail-oriented with a strong eye for aesthetics and atmosphere.
- Comfortable using POS systems and basic office software.
Talk soon, Culture <3
Job Types: Full-time, Part-time
Pay: $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Ability to Commute:
- Austin, TX 78738 (Required)
Work Location: In person
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