Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
Location: LATAM, India, Europe
How you'll make an impact:
- Act as the main Salesforce point of contact for the client: run requirement sessions, demo solutions, gather feedback, and manage a steady backlog of enhancements and support tickets;
- Design and build Service Cloud processes: case management, queues, assignment and routing, SLAs/entitlements, Email-to-Case, and customer notifications;
- Own the customer support portal on Experience Cloud: self-registration, login, branding, page layouts, and case visibility for portal users;
- Build and maintain custom applications on the platform, including data model, screen flows, record-triggered flows, history tracking, and reporting;
- Design and run integrations with third-party tools (e.g., PagerDuty, Jira, Slack, marketing automation) using Connected Apps, OAuth, and REST APIs;
- Support quote-to-cash processes: advise on CPQ / Revenue Cloud setup and how it connects with Opportunities, Accounts, and downstream processes;
- Design and maintain the security model: profiles, permission sets, sharing rules, and data separation for regulated or sensitive accounts;
- Troubleshoot and fix production issues, including flow errors, Apex exceptions, data limits, and integration failures, and find the root cause;
- Write Apex and LWC where configuration isn't enough;
- Handle org administration: user setup, licenses, reports and dashboards, field deprecation, and technical debt cleanup;
- Support AI and agentic tooling on Salesforce (e.g., MCP connectors, API access for AI tools);
- Take part in knowledge transfer and write clear documentation for the client's team.
What makes you a great fit:
- 6+ years of hands-on Salesforce experience, at least 3 of them in client-facing consulting;
- Strong Service Cloud experience: case lifecycle, queues, routing, SLAs, Email-to-Case;
- Strong Experience Cloud experience, including portal self-registration, external user licenses, and sharing for external users;
- Expert in Flow (screen, record-triggered, and scheduled) and confident *in debugging it in production;
- Working knowledge of Apex, triggers, and LWC: able to read, fix, and extend existing code;
- Solid understanding of the Salesforce security and sharing model;
- Experience with integrations: Connected Apps, OAuth, REST APIs, and AppExchange connectors;
- General understanding of Salesforce CPQ / Revenue Cloud: the quote-to-cash flow, the product catalog and pricing concepts, and how quotes connect to Opportunities. Hands-on implementation experience is a plus;
- Able to own a client backlog independently, prioritize it, and talk to both business and technical people;
- Fluent English, spoken and written;
- Certifications: Platform App Builder and Service Cloud Consultant required; Experience Cloud Consultant, Platform Developer I, or CPQ Specialist strongly preferred.
Pay: ₹1,419,000.00 - ₹2,540,000.00 per year
Benefits:
- Flexible schedule
Work Location: Remote
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