JOB SUMMARY We are looking for an IT Operations Engineer to join our help desk team which is the face of the overall IT organization. Responsibilities: · Frontline technical support including documenting, troubleshooting, resolving and prioritizing incoming help desk requests · Providing end users with technical support of company computers, applications, printers, telephones, and other related technologies. Primary Responsibilities: · Primary contact to resolve hardware/software/network problems reported to the Help Desk by phone, e-mail, or in person. · Provide support of Microsoft productivity applications and operating systems as well as other business applications. · Provide Hardware/Software support and maintenance for all laptop/desktop computers · Participate in projects to facilitate improvements to business processes and/or infrastructure. · Responsible for IT asset tracking, supply orders, assist with selection of new hardware, and evaluation of new software · Provide support for mobile devices and other equipment used for data collection in production areas QUALIFICATIONS · 1-5 years recent IT support experience in a networked computer environment · Familiar with various computer hardware, network printers, Windows operating systems and Exchange Server · Exposure to networking tools and topologies such as TCP/IP, VPN, and Wi-Fi · Experience with Remote/Home office support challenges · Strong time management skills, able to multitask and set priorities · Strong interpersonal skills, ability to work harmoniously with people at all levels within the organization and be customer-focused · Fine attention to detail and quality of work · Solid problem solving and root cause analysis skill · Willing to occasionally travel to remote sites in the US and Canada as required Minimum Education Requirements · Bachelor’s degree in Information Technology or related field · Technical certifications a plus Physical Requirements · Ability to lift and haul equipment up to 50 lb and crawl under workstations to install and maintain equipment
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