We are seeking a Change Manager to join our team, based in Cape Town. This is a contract role and onsite (10 months).
The Change manager will act as a trusted link between the project team and colleagues in the impacted business area. They will help colleagues understand and prepare for upcoming changes, support communication and training activities, encourage participation in testing and readiness work.
The role requires a strong understanding of current business processes and the ability to build trust and encourage positive engagement with change.
Key Responsibilities
Change Advocacy and Stakeholder Engagement
- Champion the project within the assigned business area.
- Explain the project’s objectives, benefits and expected business outcomes using approved messaging.
- Build awareness of upcoming changes and encourage constructive engagement.
- Facilitate two-way communication between colleagues, business stakeholders and the project team.
- Gather stakeholder concerns, identify opportunities for improvement, and escalate resistance or risks to the Change Manager.
- Participate in business readiness assessments and activities.
Communication Support
- Share approved project updates and communications with colleagues.
- Reinforce key messages during team meetings and other business engagements.
- Keep impacted users informed about project milestones, testing, training and go-live preparations.
Training and Knowledge Transfer
- Help identify training needs within the business area.
- Support training activities, attendance tracking and knowledge sharing.
- Participate in Train-the-Trainer sessions where required.
- Provide first-line guidance to colleagues during user adoption activities.
- Encourage completion of required training and readiness activities.
Testing and Business Readiness
- Help coordinate User Acceptance Testing (UAT) and encourage participation.
- Support the validation of business processes and requirements.
- Identify and report process gaps, risks and readiness concerns.
Feedback and Adoption Monitoring
- Collect feedback from end users before, during and after implementation.
- Identify adoption challenges and share them with the project team.
- Participate in readiness surveys and post-implementation reviews.
- Support the measurement of user adoption and satisfaction.
Go-Live Support
- Provide floor-walking and hyper care support during implementation.
- Help users navigate new processes and procedures.
- Report recurring issues, trends and user concerns to the project team.
- Support business continuity during transition periods.
Key Deliverables
The Change Manager will contribute to:
- Timely communication of project updates to the business.
- Change impact and readiness assessments.
- Training, attendance tracking and knowledge-sharing activities.
- Clear stakeholder feedback for the project team.
- UAT participation and business readiness activities.
- Go-live and hyper care support.
- Adoption of new processes within the assigned business area.
Qualifications and Experience
- Bachelor’s degree in Business, Human Resources, Organisational Psychology or a related field.
- At least 10 years’ experience, including a proven background supporting large-scale organisational or digital transformation.
- At least 5 years’ experience within the impacted business area.
- A strong understanding of the area’s current operational processes.
- Experience working collaboratively across teams.
- Previous involvement in business transformation or system implementation projects is preferred.
- Experience supporting training, communications or user adoption activities is preferred.
- Knowledge of trade, imports, exports, procurement, finance or supply chain processes is beneficial.
Skills and Competencies
- Strong written and verbal communication skills.
- Empathy and the ability to build trust and credibility with colleagues.
- Strong stakeholder engagement and influencing skills.
- A positive attitude towards change and continuous improvement.
- Problem-solving and critical-thinking ability.
- Strong organisation and coordination skills.
- The ability to work collaboratively across business and project teams.
- Familiarity with change frameworks and project management tools.
- Basic understanding of business processes and system functionality.
- Ability to use Microsoft Teams, SharePoint, Outlook and project collaboration tools.
A master’s degree or change management certification, such as CCMP or Prosci, would be advantageous.
Success Measures
The Change Manager’s effectiveness will be assessed through:
- Participation in project workshops, training and readiness activities.
- Quality and timeliness of stakeholder feedback.
- User awareness and engagement within the assigned business area.
- Training attendance and completion rates.
- Adoption of new processes following go live.
- Business readiness and the effective identification and escalation of resistance or concerns.
Desired Skills:
- Change
- Manager
- support
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