POS Programme Manager - Retail point of sale transformation
Role purpose Lead a point of sale programme across a multi site retail environment. Coordinate systems, store readiness, payments and support workstreams to deliver controlled deployment while protecting checkout reliability, transaction integrity and the customer experience.
Key responsibilities
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Own programme scope, delivery governance, budget, supplier commitments and dependencies across the point of sale workstreams.
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Coordinate requirements for checkout, pricing, promotions, loyalty, returns and reconciliation with stores and central business teams.
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Manage dependencies across POS software, store hardware, networks, payment services, finance and upstream data interfaces.
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Govern test coverage and pilot acceptance, including relevant transaction exceptions, recovery and store connectivity scenarios.
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Develop the store deployment strategy, wave plans and readiness criteria with operations, training and field support teams.
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Coordinate cutover, deployment communications and command arrangements, escalating risks to trading and customer service.
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Lead hypercare and rollout improvement, track programme benefits and transfer sustainable ownership to store and technology support.
Essential experience and capabilities
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Proven programme leadership on a retail point of sale implementation, replacement or significant upgrade.
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Experience coordinating deployment across multiple stores, including pilots, rollout waves and stabilisation.
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Understanding of retail checkout processes and dependencies involving promotions, loyalty, payments, stock and financial reconciliation.
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Strong vendor management and governance across software, infrastructure, business operations and support workstreams.
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Experience planning releases around trading constraints and managing service continuity during store deployments.
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Ability to manage executive stakeholders and provide evidence based recommendations on rollout readiness and risk.
Preferred experience and capabilities
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Large national retail networks and integration across stores and ecommerce channels.
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Experience with store devices, payment terminal dependencies and recovery arrangements for connectivity or system failures.
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Relevant programme management certification and experience working with retail technology partners.
Desired Skills:
- POS
- Point of Sale
- EPOS
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