Customer Engineer, Agent Builder
Don't apply into the void.
Most applications for this David Joseph & Company role vanish into an ATS. With jobfinder-ai, your agent finds the actual hiring manager or founder behind this opening and sends a tailored email from your own inbox — so a real person reads your pitch and replies. We then follow up until you land on the calendar.
Reach the decision-maker — $5About the role
**Customer Engineer, Agent Builder** ====================================
**Toronto, Canada · On\-site · Full\-time**
**Compensation:** $150,000–$200,000 \+ equity
**About the Company**
---------------------
We're a leading conversational AI platform that helps brands deliver concierge\-level customer experiences, with AI agents deployed across voice, chat, email, SMS, and more. Our agents run live at scale with major enterprise customers, and we're backed by top\-tier venture investors. Our Agent Builder team is small and growing fast, working one\-to\-one with our largest strategic accounts.
Founded 2023 · 201–500 people · Industry: Consumer Tech / Conversational AI
**The Role**
------------
Own the end\-to\-end execution of AI agent builds for enterprise customers — from scoping through launch and iteration. This is a highly technical delivery seat: you'll write and configure core components, validate integrations, and interface directly with senior technical stakeholders on the customer side. The build\-versus\-customer split is dynamic, generally landing near 50/50 to 60/40 technical\-to\-customer\-facing.
**What you'll be doing**
* End\-to\-end execution of AI agent builds for enterprise customers, from scoping through launch and iteration * Write and maintain key agent\-building artifacts; configure agent behavior for quality, reliability, and business outcomes * Configure and validate guardrails for safe, compliant, predictable agent performance * Set up, test, and validate customer integrations (ticketing systems and comparable), building any tools or workflows needed * Interface directly with senior technical stakeholders to define success criteria and drive delivery against timelines * Partner closely with Agent PMs, Engineering, Design, and GTM to deliver consistent, repeatable agent builds
**Tech stack:** Python (hard requirement); REST APIs and enterprise integrations; LLM / AI\-agent tooling (prompting, evaluation, guardrails, workflow design)
**Requirements**
----------------
* 5–7 years of experience in a technical customer\-facing role (solutions engineering, forward\-deployed engineering, technical consulting, implementation engineering, technical PM, or comparable) * Strong Python proficiency (hard requirement) * API integration experience end to end — comfortable writing code, working with APIs, and building or validating integrations * Experience delivering production\-grade customer solutions requiring structured execution, testing, and iteration * Clear communicator who can translate requirements into implementation plans and drive delivery with senior technical stakeholders
**Green Flags**
---------------
* Software engineering background with a genuine, demonstrated pull toward customer\-facing work * Started in software engineering or forward\-deployed engineering, then pivoted toward customer\-facing technical delivery * Strong quantitative or Computer Science degree from a well\-regarded program * Comfortable owning both the technical build and the customer relationship without needing the two responsibilities split apart * Post\-sales orientation and interest, since this role sits exclusively on the post\-sales side
**Red Flags**
-------------
* Background as an IT manager or in IT operations without transferable hands\-on technical build experience * Currently at Cognition or Sierra * Currently at C3 AI or Amazon * Interested only in pre\-sales work; this role's lane is exclusively post\-sales * Career built entirely in a single large enterprise without independent technical delivery signal
**Why Join**
------------
* Category\-leading conversational AI platform, live at scale with major enterprise customers and backed by top\-tier investors * High\-ownership, end\-to\-end delivery seat with direct exposure to senior technical stakeholders * Small, fast\-scaling Agent Builder team working one\-to\-one with the company's largest strategic accounts
**Details**
-----------
* **Location** — Toronto, Canada * **Work policy** — In\-office, five days a week * **Compensation** — $150,000–$200,000 \+ equity * **Work authorization** — Must be legally authorized to work in Canada * **Employment type** — Full\-time
Ready to reach the decision-maker?
Set this role as a target and your agent does the sourcing, finds the verified email, writes the pitch, and follows up — on autopilot.
Start your hunt