Internal Sales Engineer

About us

As part of the Misumi Group, Dayton Progress are one of the world’s largest manufacturers and distributers of high precision Punches, Dies, and Die components for the Press & Mold Tool Industries. In addition, we also have a comprehensive capability in manufacturing high precision “special tooling” to customer drawings.

Department

Sales / Commercial

Reports To

Sales Manager / Managing Director

Location

Oldbury (West Midlands)

Position Summary

We are seeking an experienced and customer-focused Internal Sales Engineer to join our commercial team. This role is responsible for providing technical and commercial support to customers, generating quotations, managing enquiries, and supporting the external sales team. The successful candidate will act as a key link between customers, engineering, production, suppliers, and sales to ensure accurate, timely, and commercially competitive solutions are delivered.

This position is being recruited as part of a planned retirement succession and offers the opportunity to work closely with the current postholder during the handover period.

Key Responsibilities

Customer Support

• Respond to customer enquiries via telephone and email.
• Provide technical guidance on products, applications, and solutions.
• Review customer specifications, drawings, and requirements.
• Develop strong relationships with customers and key accounts.
• Support customers throughout the enquiry-to-order process.

Quotation and Sales Support

• Prepare accurate technical and commercial quotations.
• Calculate pricing, lead times, and product configurations.
• Follow up quotations to maximise conversion rates.
• Negotiate within defined commercial parameters.

Technical Responsibilities

• Interpret engineering drawings, specifications, and product requirements.
• Recommend suitable technical solutions to meet customer needs.
• Liaise with engineering and manufacturing teams to confirm feasibility and delivery schedules.
• Assist with product selection and application engineering activities.

Order Management

• Process customer orders accurately and efficiently.
• Monitor order progress and communicate updates to customers.
• Resolve technical and commercial issues arising during order fulfilment.

Business Development

• Identify opportunities for upselling and cross-selling products and services.
• Support sales growth through proactive customer contact.
• Assist with market intelligence and competitor analysis.
• Support marketing campaigns and lead generation activities where required.

Key Performance Indicators (KPIs)

• Quotation turnaround time.
• Quote-to-order conversion rate.
• Sales revenue and margin achievement.
• Customer satisfaction measures.
• Order accuracy.
• Response times to customer enquiries.

Skills and Experience

Essential

• Technical experience in Mechanical Engineering, Manufacturing Engineering, or a related discipline.
• Experience in a technical sales, applications engineering, customer service, or internal sales role.
• Ability to read and interpret engineering drawings and specifications.
• Strong commercial awareness and customer focus.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Desirable

• Experience in the Metal Pressing and Moulding industries.
• Experience within industrial tooling, precision engineering, manufacturing, metalworking, or related industries.
• Knowledge of 2D and 3D CAD systems
• Experience supporting international customers.
• Understanding of pricing strategies and sales metrics.
• Personal Attributes
• Strong attention to detail.
• Organised and able to manage multiple priorities.
• Positive and proactive approach.
• Team player with the ability to work independently.
• Strong problem-solving skills.
• Professional and customer-focused manner.

Benefits

• Competitive salary.
• Company pension scheme.
• Training and development opportunities.
• Generous holiday entitlement.

Salary

Competitive and dependent upon experience.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay

Application question(s):

• Do you live in the UK within the Oldbury Area?

Experience:

• Industrial engineering: 2 years (preferred)
• Internal Sales: 3 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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