Senior Audiovisual Specialist

Job Description

The purpose of this role is to provide senior technical leadership, subject-matter expertise and operational oversight for DBSA’s audiovisual (AV), unified communications (UC), hybrid meeting and event technology environments. The role is accountable for the planning, design, implementation, support, optimisation and governance of AV solutions across meeting rooms, boardrooms, auditoriums, collaboration spaces and strategic engagements, ensuring reliable, secure, accessible and high-quality user experiences. Where approved by DBSA, the role may also provide or coordinate AV support for external DBSA-hosted or DBSA-supported engagements, subject to business priority, capacity and agreed service levels.

Key Responsibilities

Audio Visual Planning and Design

• Proactively assess the current state of AV and UC environments and develop remediation and optimisation strategies.
• Evaluate emerging AV and UC technologies and recommend adoption strategies aligned to business and digital transformation objectives.
• Define and implement AV standards, governance frameworks, security controls, and lifecycle management strategies in alignment with ICT policies.
• Lead the design and architecture of integrated AV and UC solutions across meeting rooms, boardrooms, auditoriums, and collaboration spaces.
• Provide input into AV and UC roadmaps aligned with enterprise digital strategy.
• Participate in budgeting, business case development, and procurement processes, including drafting technical specifications and evaluation criteria.
• Engage with business stakeholders to understand requirements and translate them into effective AV solutions.
• Contribute to strategic ICT projects and digital transformation initiatives.
• Conduct research and analysis on industry trends, AV innovations, and best practices to drive continuous improvement.
• Assist in procurement processes by preparing technical documentation, specifications, and evaluation inputs.

Audio Visual Implementation and Operations

• Lead the setup, configuration, integration and support of AV equipment including microphones, speakers, projectors, displays, cameras, and control systems for collaboration platforms and hybrid meeting technologies.
• Oversee the operation of AV systems during meetings (including hybrid), conferences, and events, ensuring optimal audio and video quality.
• Ensure comprehensive pre-event testing, system validation, and readiness assurance.
• Plan, coordinate and deliver AV support for approved external DBSA-hosted or DBSA-supported events, including stakeholder briefings, conferences, hybrid broadcasts and off-site engagements, in line with agreed service levels and governance requirements.
• Support the evaluation, piloting, and rollout of new AV technologies and solutions.
• Ensure seamless integration of AV with collaboration platforms such as Microsoft Teams Rooms, Zoom Rooms and general digital workplace tools.

Maintenance, Support and Troubleshooting

• Provide advanced diagnostics and resolution of AV system faults with minimal business disruption.
• Establish and manage preventative maintenance programmes and system health checks.
• Serve as a key escalation point and liaison with external AV service providers and support partners.
• Manage AV service continuity, incident escalation, root-cause analysis and post-event review processes to improve reliability and user experience.
• Lead planning and execution of AV system upgrades, refresh cycles, and lifecycle management.
• Maintain comprehensive documentation repositories for AV systems, configurations, and integrations.
• Ensure AV environments comply with ICT security standards and governance frameworks.
• Collaborate with Infrastructure, Security, and Facilities teams to ensure system reliability and physical security of AV assets.
• Support executive and board-level engagements requiring high-end AV support.

Mentorship & Training

• Provide technical leadership and mentorship to AV specialists, analysts, and junior resources.
• Develop and deliver training programmes for end-users and technical teams on AV and UC systems.
• Maintain and update training materials, user guides, and knowledge repositories.

Stakeholder Management, Governance and Reporting

• Contribute to ICT governance processes, including preparation of committee submissions, reports, and presentations.
• Monitor system performance, generate reports, and identify opportunities for optimisation and cost efficiency.
• Participate in customer satisfaction initiatives and recommend service improvements.
• Collaborate across teams to enhance service delivery, operational efficiency, and business outcomes.
• Provide inputs and prepare presentations and reports in preparation for engagements.
• Serve as a contact point and liaison with internal and external stakeholders.
• Define service catalogues, engagement criteria and operating procedures for internal and external AV support requests, including prioritisation, approvals, resourcing, risk management and reporting.

Key measurements of output

• AV and UC platforms achieve agreed availability, reliability and incident-resolution service levels for business-critical meeting and event spaces.
• Planned preventative maintenance, room health checks, lifecycle refreshes and configuration updates are completed on schedule.
• Strategic internal and approved external DBSA events are delivered successfully with minimal technical disruption, documented readiness checks and post-event reviews.
• AV solutions, documentation, support processes and vendor deliverables comply with ICT governance, security, accessibility and operational standards.
• Stakeholder satisfaction, user adoption and continuous-improvement actions demonstrate measurable enhancement of AV service quality.
• AV inventory, asset records, standard operating procedures, risk logs and knowledge articles are current, accurate and accessible to authorised stakeholders.

The list of key measurement outputs is not exhaustive; each unit will have performance agreements in place with Analysts.

TECHNICAL COMPETENCIES

Detail Orientation

• Reviews all relevant information or aspects of a situation before taking action or making a decision.
• Pays close attention to details that are important to others to make sure they are right.
• Verifies that work has been completed according to the standards and procedures.

Planning and Organising

• Uses time management procedures effectively.
• Can exercise independent judgement regarding all planning and organising issues.
• Plans and manages multiple priorities and deadlines.

Computer Literacy

• Consistently uses relevant office software products such as word-processing, spreadsheet, presentation, and email packages to an acceptable standard for the job.
• Adapts method of working to accommodate changes in technological developments.

Verbal Communication

• Able to explain procedures or familiar concepts, adapting the words or explanation to suit the person or the situation.

IT Security

• Demonstrates awareness of security requirements.
• Demonstrates awareness of privacy requirements and standards.
• Understands concepts of IT security and its application to computer systems architecture.

IT Support

• Identifies end-user / customer needs and expectations.

• Responds to basic troubleshooting requests efficiently and effectively.

• Refers complex questions to a higher decisionmaking level.

• Meets end-user/customer needs in a respectful, helpful and responsive manner.

• Provides advanced AV/UC escalation support, applies structured incident and problem management disciplines, and communicates clearly with executive users and external stakeholders during time-sensitive events.

• The KPA’s, competencies and relationships listed in this document are not exhaustive, and the incumbent will be expected to undertake additional duties within their capacity to meet the needs of business and/or the business unit.

Expertise & Technical Competencies

Minimum Qualification

• A Bachelor’s Degree or National Diploma in Information Technology, Computer Science, Audio Engineering, Electronics, Digital Media Technology, Broadcast Technology or a related technical field.

Minimum Experience

• A minimum of 8 years’ relevant experience in audiovisual, unified communications, broadcast/event technology, ICT infrastructure support or a related technology environment, including at least 3 years in a senior specialist, lead technician, project lead or escalation role.
• Proven experience designing, implementing, supporting and optimising AV/UC solutions for boardrooms, meeting rooms, auditoriums, hybrid events and executive engagements.
• Advanced troubleshooting experience across audio, video, control, networked AV, cabling, collaboration platforms and end-user device integration.
• Experience coordinating vendors, contractors and managed service providers, including technical specifications, service reviews, incident escalation and quality assurance.
• Experience supporting high-profile internal and external events, including pre-event planning, live technical support, contingency planning and post-event reporting.
• Experience developing standard operating procedures, asset records, support documentation, end-user guides and continuous-improvement actions.

Required Personal Attributes

BEHAVIOURAL COMPETENCIES

Teamwork and cooperation

• Displays ability to create a friendly climate and good morale, and to resolve conflicts
• Takes opportunities for cross-functional working.
• Networks outside of their own team/department and learn from their experience.

Achievement Orientation

• Pays attention to detail, quality, assures information and deliverables for accuracy and presentation.
• Delivers work on time and follows through on agreed commitments.
• Views new work experiences as an opportunity for growth and strives to overcome setbacks or obstacles to meet goals.

Information Seeking & Analysis

• Asks direct questions to people who are directly involved in a situation/issue.
• Uses available information.
• Separates situations into two parts: advantages and disadvantages.

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