Responsibilities:
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Manage end-to-end client onboarding processes, including account opening, account maintenance, and system setup
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Prepare, issue, review, and validate client documentation
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Monitor and manage ongoing onboarding cases, pending requests, and service-related activities
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Communicate directly with clients to clarify requirements, resolve issues, and provide onboarding support
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Cooperate with Compliance, Business Risk, KYC Quality Control, Tax, and other internal teams
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Handle urgent requests, escalations, and complex onboarding issues
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Ensure compliance with internal policies, regulatory requirements, and risk management standards
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Monitor service delivery against SLAs, quality standards, and operational deadlines
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Identify process inefficiencies and implement improvements to onboarding procedures
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Support onboarding-related projects and cross-functional initiatives
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Analyze complex operational issues and provide practical solutions
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Act as a Subject Matter Expert (SME) for internal stakeholders and team members
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Monitor client satisfaction and maintain effective relationships with internal and external stakeholders
Requirements:
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3–5 years of professional experience in documentation review, KYC, AML Compliance, account opening processes, or a similar role within the financial services industry
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Proficiency in Microsoft Office applications
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Proficiency in written and spoken English
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Strong analytical, problem-solving, and organizational skills
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Excellent attention to detail and ability to prioritize multiple tasks
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Experience handling urgent requests, escalations, and stakeholder expectations
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Strong written and verbal communication and interpersonal skills
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Ability to work independently with limited supervision and collaborate effectively within a team
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Ability to perform in a high-volume, deadline-driven, and risk-sensitive environment
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Bachelor's degree or equivalent professional experience
Nice to have:
- Proficiency in at least one additional regional language used in Europe or the Middle East
Offer:
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Private medical care
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Co-financing for the sports card
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Constant support of dedicated consultant
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Employee referral program
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