Legal Operations Manager

About the role

The Role DDN's legal team is small, fast-moving, and built to punch above its weight through clear processes, well-run systems, and a growing set of AI-assisted workflows that let a lean team support a rapidly growing global business. We're hiring a Legal Operations Manager to own the day-to-day systems that make that possible: contract lifecycle management, intake and triage, reporting, outside counsel operations, and knowledge management. This is a hands-on role for someone who has worked inside legal operations at a high-growth technology company and knows how to keep a legal team's engine running smoothly someone who is as comfortable building a dashboard as they are refining an intake workflow or administering a CLM platform. You'll work closely with the Chief Legal Officer and cross-functionally with Sales, RevOps, Finance, and IT to keep legal's systems reliable, measurable, and easy for the rest of the company to use. What You'll Do Own the legal side of contract lifecycle management intake, routing, templates, repository, and reporting in coordination with RevOps and Sales Ops on the Order Form, CPQ, and contract-management systems that feed legal's workflow. Run and continuously improve the legal intake and triage process, including how requests are classified, assigned, drafted, reviewed, and closed. Administer and optimize core legal technology, including the CLM platform and any legal spend / matter-management tools, and help identify where AI-assisted or agentic workflows (e.g., Claude, Cowork) can reduce manual work with good judgment about when to build versus buy. Build and maintain the reporting layer for the legal function contract cycle time, deal and request volume, workload, and SLA performance so leadership has a clear line of sight into how the team is performing. Own knowledge management for the team: keep playbooks, templates, and reference materials current, organized, and easy to find. Support outside counsel operations and the legal budget, including panel coordination, engagement tracking, and spend visibility. Help design and run operational cadences intake SLAs, approval gates, and handoffs with Sales, Finance, and Security that keep the legal function fast and accountable. Partner with the General Counsel on legal team initiatives and process improvements as the company scales, and provide operational support on M&A or other one-off transactions as needed (e.g., diligence and data-room coordination). What We're Looking For 4+ years of experience in legal operations, business operations, or a similar role, ideally at a high-growth technology company. Hands-on experience administering CLM systems and other legal technology in a production environment. A track record of building or improving processes that measurably reduced cycle time or cost in a lean legal or operations environment. Comfort working with data you can build and maintain the dashboards and metrics a legal team and its leadership actually use. Strong cross-functional collaboration skills, with experience working across Legal, RevOps, Sales Ops, Finance, IT, or Security. Clear, direct written and verbal communication, with the ability to translate operational detail into something the team will actually use. Interest in (or hands-on experience with) AI-assisted and agentic workflows for legal and operations work, with sound judgment about when to build a solution versus buy one. Ability to work independently, manage multiple priorities, and operate at the pace of a fast-growing company. Nice to Have Experience with outside counsel management, legal spend/budget tracking, or matter management. Experience helping stand up or scale a legal operations function. CLOC (Corporate Legal Operations Consortium) involvement or comparable community engagement. Location This role is based in DDN's New York City office and requires in-person collaboration a minimum of three days per week.