1. Provide first-level IT support for employees and assist in resolving daily IT issues. 2. Perform installation, configuration, maintenance, and troubleshooting of computers, laptops, printers, and other IT devices. 3. Install and configure Windows OS, software, applications, and required drivers. 4. Troubleshoot basic network and internet connectivity issues. 5. Perform basic network maintenance, including LAN, Wi-Fi, router, and switch setup. 6. Assist with network cable installation and crimping. 7. Maintain IT equipment and ensure devices are properly functioning. 8. Record and follow up on IT incidents, requests, and maintenance activities. 9. Educate users on basic IT usage and security best practices. 10. Support IT projects and other operational needs as required.
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