Studio Operations Manager
Denman Athletics | Vancouver, BC (West End) Full-time | $65,000–$70,000 per year + Extended Health Benefits + Complimentary Membership
About Denman Athletics
Denman Athletics is a coaching-first strength and conditioning studio in Vancouver's West End. Our members don't come for the equipment. They come for the coaching, the accountability, the community and the results.
We're looking for a Studio Operations Manager to keep the business running smoothly day to day, so our coaches can coach and our members get an exceptional experience every time they walk in.
The Role
You'll be the person who keeps Denman Athletics organised. Working alongside the owners, you'll run daily operations, look after the member journey, and keep our growth, marketing and events work on track.
This is a hands-on role. You'll spend time at the front desk and with members, but your real job is making sure the systems, people and details behind the scenes all work.
What You'll DoStudio operations
- Oversee the day-to-day running of the studio
- Keep the facility clean, well presented and well maintained
- Coordinate maintenance, suppliers and inventory
- Build and improve the systems and processes that keep things running
- Spot problems early and solve them
Member experience
- Look after the member journey from first enquiry to long-term membership
- Manage enquiries, book consultations and make onboarding seamless
- Coordinate member check-ins and goal reviews with the coaches
- Support retention through follow-ups, engagement and exit conversations where needed
Growth, sales & marketing
Growth is a team effort. You won't be carrying it alone, but you'll keep it organised and moving, and make sure nothing falls through the cracks.
- Manage leads and follow-ups, and help turn consultations into memberships
- Run referral programs, and reach out to local businesses, clubs and partners to build new relationships
- Post, edit and schedule our social media content, and gather member stories and testimonials with the coaches
- Keep our photos, video and brand assets organised, and write member communications
Events & community
- Plan and run our annual events calendar: member socials, workshops, HYROX events, seasonal challenges and charity initiatives
- Handle every event from budget and bookings to promotion and on-the-day delivery
Team support
- Coordinate staff schedules and cover
- Recruit, train and supervise our front desk team
- Help build a positive, accountable team culture
Admin & reporting
- Manage memberships, client accounts, payments and scheduling
- Keep the CRM, inbox and process documentation up to date
- Track key numbers (membership growth, retention, lead conversion, attendance) and review them regularly with the owners
- Monitor expenses and look for ways to run more efficiently
Who You Are
- Highly organised and detail-oriented. You enjoy building systems and keeping them tidy
- Warm, personable and confident with people, including in sales conversations
- You take ownership and don't wait to be asked
- Calm under pressure and comfortable juggling several priorities
- Passionate about health and fitness
Experience
- Experience in the health and fitness industry (essential)
- Experience in operations, management or administration
- Customer service and sales experience
- Experience posting and editing social media content (photo, short-form video, Canva or similar) and keeping brand assets organised
- Comfortable with Google Workspace, Microsoft Office and booking/CRM software
Hours
This is a full-time role with a schedule that changes with the needs of the studio. It isn't a Monday-to-Friday, 9-to-5 job. You'll need to be available for a mix of:
- Early mornings from 5:30am
- Daytime admin and management
- Evenings finishing around 8:00pm
- Occasional Saturday mornings
- Occasional team meetings, member events and workshops outside regular hours
Salary & Benefits
- $65,000–$70,000 per year, depending on experience
- Extended Health Benefits after three months
- Complimentary Denman Athletics membership
- Professional development and room to grow with the business
Our Values
Community: creating a place people genuinely enjoy being.
Coaching Excellence: always striving for exceptional coaching, service and experiences.
White Belt Mentality: always learning, always improving, never settling.
How to Apply
Email your resume and a short cover letter telling us why you're the right fit and what excites you about joining Denman Athletics.
Email: contact@denmanathletics.ca Subject line: Studio Operations Manager Application
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site gym
- Paid time off
Work Location: In person
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