SUPERVISOR I

About the role

Department of Consumer Affairs

JC\-521492 *

Program Manager

SUPERVISOR I $7,172\.00 \- $8,910\.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

**Final Filing Date:** **6/22/2026**

Job Description and Duties

Under the direction of the Arbitration Certification Program Chief, the Program Manager will manage a team of analytical staff. The Program Manager is responsible for supervising and coordinating the activities of and providing supervision, technical expertise, onboarding and ongoing training, guidance, assistance, and support to analytical staff in the Arbitration Certification Program, including recommending policy changes to program operations, and ensuring the implementation of regulations.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

Department of Consumer Affairs Recruitment Survey

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Working Conditions

Position is eligible for hybrid telework as allowed under the Governor's executive order after training is completed.

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025\) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 \- Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

Position Details

**Job Code \#:** JC\-521492 **Position \#(s):** 594\-110\-4800\-001 594\-110\-4800\-XXX **Working Title:** **Program Manager** **Classification:** SUPERVISOR I $7,172\.00 \- $8,910\.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. **\# of Positions:** Multiple **Work Location:** Sacramento County **Telework:** Hybrid **Job Type:** Permanent, Full Time **Facility:** Arbitration Certification Program Department Information

The California Department of Consumer Affairs' Arbitration Certification Program (ACP) certifies and monitors third\-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations governing resolution of warranty disputes involving vehicles purchased with the manufacturer's new\-car warranty. The ACP also ensures that certified programs conduct dispute resolution in a fair and expeditious manner.

\*\*Hybrid Telework Schedule\*\*

\*\*Free Parking\*\*

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3\.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

Special Requirements

Conflict of Interest: This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700\) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office. Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/22/2026 **Who May Apply**

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). **How To Apply**

Complete Application Packages (including your Examination/Employment Application (STD 678\) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

**Address for Mailing Application Packages**

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs Office of Human Resources Attn: Recruitment Technician JC\-521492 WS 1625 North Market Blvd., Suite N\-321 Sacramento, CA 95834 **Address for Drop\-Off Application Packages**

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs Office of Human Resources Recruitment Technician JC\-521492 WS 1625 North Market Blvd., Suite N\-321 Sacramento, CA 95834 The drop off location may be non\-operational on weekends and holidays. 08:00 AM \- 05:00 PM. 08:00 AM \- 05:00 PM **Required Application Package Documents**

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

* Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is required and must be included. * Statement of Qualifications \- The Statement of Qualifications shall be no longer than two (2\) typed page in length, single sided, double\-spaced, in 11pt Arial font. Include at the top right of the page, Statement of Qualifications and your first and last name.

1: Based on your knowledge and understanding of the position, briefly describe how your work experience and education make you the top candidate for this position to include relevant experience following policies and procedures. 2: Describe your work experience in researching, interpreting, amending and applying regulations. 3: Describe your experience handling legal procedures to include Public Records Act Request, Subpoenas, litigation case preparation and timeline management. 3: What do you know about progressive discipline? 4: Describe your experience reviewing the work of others and providing feedback. 5: Describe your experience in project management to include a high visibility project. What was the project, challenges \& outcome? Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: This position requires that the employee possess and/or develop knowledge of the following:* Exceptional knowledge and experience with Word, Excel, Outlook, PowerPoint, TEAMS * Excellent organizational skills, experience in creating procedures, and project management. * Information gathering techniques, such as the development of surveys, questionnaires, and data analyzing experience. * Excellent time management skills and ability to work independently to meet deadlines while managing changing priorities. * Ability to exhibit professional conduct with internal and external parties * Ability to speak and write effectively. * Experience analyzing data and taking effective action. * Experience in identifying program issues/concerns and other program issues. * Ability to make recommendations that will assist programs in eliminating program weaknesses. * Gather, compile, and analyze and interpret data and to draw conclusions. * Experience facilitating and a team building, brainstorming, and planning session for the purpose of identifying solutions to addressing problem areas or deficiencies. * Ability to build and foster working relationships with internal and external government agencies and private entities.

Benefits

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

**Hiring Unit Contact:**

Cynthia Antar

(279\) 895\-1352

Cynthia.Antar@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

**EEO Contact:**

EEO Officer

(916\) 574\-8280

EEO@dca.ca.gov California Relay Service: 1\-800\-735\-2929 (TTY), 1\-800\-735\-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

FILING INSTRUCTIONS

If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state\-hr\-professionals/pages/job\-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678\). https://jobs.ca.gov/pdf/std678\.pdf

Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Multiple positions may become available.

Electronic Submission: Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail: Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery: Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non\-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866\)844\-8671\. Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug\-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

**Application Methods:**Electronic (Using your CalCareer Account) By Mail Drop\-off