Villa Booking & Operations Manager
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**Job Summary**
We are seeking a proactive and customer\-focused **Villa Booking \& Operations Manager** to oversee daily villa operations, manage guest bookings, coordinate housekeeping and maintenance, and ensure exceptional guest experiences. The ideal candidate should possess strong organizational, communication, and problem\-solving skills with experience in hospitality or property management.
**Key Responsibilities**
Booking \& Reservations
* Manage villa bookings through OTA platforms, website, and direct inquiries. * Respond promptly to booking requests and guest inquiries. * Coordinate check\-in and check\-out schedules. * Update booking calendars and maintain accurate reservation records. * Handle booking modifications, cancellations, and payment confirmations.
Guest Relations
* Welcome guests and ensure a smooth check\-in experience. * Address guest concerns and resolve complaints professionally. * Provide information about villa facilities and nearby attractions. * Maintain high guest satisfaction and encourage positive reviews.
Villa Operations
* Oversee daily villa operations to ensure smooth functioning. * Coordinate housekeeping schedules and quality inspections. * Manage maintenance requests and coordinate repairs with vendors. * Ensure villas are clean, fully stocked, and guest\-ready. * Monitor inventory of housekeeping supplies and guest amenities.
Team Coordination
* Supervise housekeeping, maintenance, and support staff. * Prepare staff schedules and allocate daily tasks. * Ensure service standards and operational procedures are followed. * Conduct regular performance reviews and provide guidance.
Financial \& Administrative Duties
* Maintain booking records and operational reports. * Monitor occupancy and revenue performance. * Handle invoices, vendor payments, and operational expenses. * Prepare daily, weekly, and monthly reports for management.
Compliance \& Safety
* Ensure compliance with company policies and hospitality standards. * Maintain health, hygiene, and safety protocols. * Ensure villas comply with local regulations and licensing requirements.
**Required Qualifications**
* Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. * 2–5 years of experience in villa management, hotel operations, hospitality, or property management. * Experience handling online booking platforms (Airbnb, Booking.com, etc.) is preferred. * Proficiency in MS Office (Excel, Word, Outlook). * Familiarity with Property Management Systems (PMS) is an advantage.
**Required Skills**
* Strong communication and interpersonal skills * Excellent customer service orientation * Booking and reservation management * Team leadership and coordination * Problem\-solving and conflict resolution * Time management and multitasking * Attention to detail * Vendor management * Inventory management * Reporting and documentation * Ability to work flexible hours, including weekends and holidays
**Preferred Candidate Profile**
* Hospitality or villa management experience. * Ability to handle multiple properties simultaneously. * Strong organizational and decision\-making skills. * Positive attitude with a guest\-first approach. * Valid driving license (preferred, if site visits are required).
Pay: ₹25,000\.00 \- ₹30,000\.00 per month
Benefits:
* Provident Fund
Work Location: In person
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