Company: GetWell HealthSystems Location: Jeffersonville, Indiana Job Type: Full-Time | On-Site Schedule: Monday–Friday, 8:00 AM–5:00 PM
Job Summary
GetWell HealthSystems is seeking a professional, organized, and patient-focused Medical Receptionist to join our healthcare team in Jeffersonville, Indiana. The Medical Receptionist will serve as the first point of contact for patients and visitors while supporting the day-to-day administrative operations of the medical office.
The ideal candidate will provide exceptional customer service, maintain accurate patient information, and help ensure a smooth and welcoming experience for every patient.
Key Responsibilities
- Greet patients and visitors in a friendly, professional, and compassionate manner.
- Check patients in and out and ensure all required information is completed accurately.
- Answer incoming phone calls, respond to general inquiries, and route calls to the appropriate department or provider.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Verify patient demographics, insurance information, and eligibility.
- Assist patients with registration, intake forms, and general administrative questions.
- Maintain accurate patient records in the electronic medical record (EMR/EHR) system.
- Collect co-pays, payments, and other patient balances when applicable.
- Process referrals, medical records requests, faxes, messages, and other office documentation.
- Coordinate communication between patients, providers, nurses, and other clinical staff.
- Maintain patient confidentiality and comply with HIPAA and organizational policies.
- Monitor patient flow and communicate delays or scheduling concerns appropriately.
- Maintain a clean, organized, and professional front-desk and waiting-area environment.
- Provide compassionate assistance to patients who may have questions or concerns.
- Complete daily administrative and clerical tasks accurately and on time.
- Support providers and clinical staff with front-office coordination as needed.
- Participate in staff meetings, training, and process-improvement activities.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED required.
- Previous medical receptionist, healthcare, front-desk, or customer service experience preferred.
- Experience working in a medical office or healthcare environment is a plus.
- Knowledge of medical terminology and insurance verification preferred.
- Experience with EMR/EHR systems preferred.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and work effectively in a fast-paced healthcare environment.
- Basic computer proficiency, including Microsoft Office and electronic healthcare systems.
- Ability to handle confidential and sensitive patient information professionally.
- Reliable, punctual, and professional with a positive attitude.
Work Schedule
Full-Time | Monday–Friday | 8:00 AM–5:00 PM
This is an on-site position at the GetWell HealthSystems location in Jeffersonville, Indiana.
Benefits & Growth Opportunities
- Full-time weekday schedule
- Paid time off
- Health benefits
- Supportive healthcare team environment
- Professional development and training opportunities
- Opportunities for career growth and advancement
Equal Opportunity
GetWell HealthSystems is committed to providing an inclusive and professional workplace and encourages qualified candidates from diverse backgrounds to apply.
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