Company Summary:
Diagnostic Support Services (DS2) provides healthcare organizations with the most commonly needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.
Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.
We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.
At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both the customer experience and patient outcomes.
Job Summary:
The Project Manager, Customer Success is responsible for supporting client implementation, onboarding, and the successful execution of assigned client programs at Diagnostic Support Services (DS2). This role serves as the operational owner from go-live forward, coordinating across internal teams, including Estimating, Warehouse, Logistics, Phlebotomy, and Customer Success, to ensure clients are onboarded effectively and services are delivered accurately, on time, and in alignment with client expectations.
Key Responsibilities:
- Support client implementation and onboarding activities in partnership with Sales, Estimating, and internal operations teams
- Own day-to-day execution of assigned client programs after contract execution
- Act as the primary operational point of contact for clients
- Translate client requirements into clear, executable workflows
- Partner with estimators to validate scope and flag operational risks
- Coordinate with warehouse, logistics, and phlebotomy teams
- Monitor delivery risks and escalate issues as needed
- Provide regular internal and client status updates
Qualifications:
- 3–5 years of experience in project management or client operations
- Background in diagnostics, healthcare, logistics, or field services preferred
- Strong cross-functional communication skills
- Salesforce or CRM experience preferred
Work Conditions:
- On-site at DS2’s Aurora facility.
- May involve lifting up to 30 lbs and occasional after-hours availability emergencies.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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