ServiceNow Business Analyst

Position: ServiceNow Business Analyst Experience: 2–4 Years Qualification: Bachelor's Degree in IT, Computer Science, or a related field Budget: Negotiable, based on experience and technical skills

Job Summary

We are looking for a skilled ServiceNow Business Analyst with 2–4 years of experience in ServiceNow business analysis and administration. The ideal candidate should have a strong understanding of ITIL principles, IT Service Management (ITSM), and ServiceNow development. The candidate will work closely with stakeholders to understand business requirements, improve workflows, and support the implementation and administration of ServiceNow solutions.

Key Responsibilities

• Gather, analyze, and document business requirements related to ServiceNow and ITSM processes.
• Work with stakeholders to understand business needs and translate them into functional requirements and technical specifications.
• Configure and administer the ServiceNow platform to support business and IT service management requirements.
• Support ServiceNow development activities, including scripting, workflow configuration, and system integrations.
• Analyze existing business processes and recommend improvements to enhance operational efficiency.
• Collaborate with technical teams to implement, test, and deploy ServiceNow solutions.
• Support incident management, problem management, change management, and other ITSM processes.
• Perform functional testing, troubleshoot issues, and support platform enhancements.
• Maintain documentation for requirements, workflows, configurations, and system changes.

Required Qualifications and Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in ServiceNow business analysis and administration.
• Strong understanding of ITIL principles and hands-on experience with ITSM tools.
• Knowledge of ServiceNow development, including scripting, workflows, and integrations.
• Excellent communication, analytical, and interpersonal skills.
• Ability to collaborate effectively with technical teams and stakeholders at different organizational levels.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist (CIS) certification.
• ITIL V3 or V4 certification.
• Familiarity with Generative AI capabilities and ServiceNow Now Assist.

Pay: RM6,000.00 - RM9,000.00 per month

Work Location: In person

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