Hotel Manager
Overview
We are seeking an experienced and hands-on Hotel Manager to lead our team and oversee daily operations. The ideal candidate is results-driven, people-oriented, and passionate about hospitality excellence. You will be responsible for maintaining operational standards, driving profitability, and ensuring every guest enjoys an exceptional stay.
Key Responsibilities
- Lead, manage, and supervise the overall hotel operations to achieve performance goals, service quality, and profitability targets.
- Develop, implement, and monitor strategic plans, policies, and procedures aligned with the company’s vision and objectives.
- Ensure guest satisfaction through consistent service delivery, effective problem-solving, and continuous improvement in all operational areas.
- Oversee housekeeping, front office, maintenance, and other departments to ensure smooth and efficient daily operations.
- Analyze financial reports, monitor budgets, and control costs to maximize revenue and efficiency.
- Foster a positive and productive work culture through staff training, motivation, and performance evaluation.
- Address operational and management issues promptly and professionally, taking proactive measures to prevent recurrence.
- Collaborate with the head office and external partners to support marketing, promotions, and digital initiatives.
- Perform other duties or assignments as required by management.
Qualifications & Requirements
- Diploma or Bachelor’s Degree in Hospitality, Tourism, Hotel Management, or a related field.
- Minimum 2 years of experience in hotel operations, including at least 2 years in a managerial or supervisory role.
- Experience in budget hotel operations or multi-property management will be an advantage.
- Strong leadership, communication, and problem-solving skills.
- Sound knowledge of HR management, staff scheduling, and training practices.
- Proficient in computer systems, OTAs, and hotel management software.
- Willing to work shifts, weekends, public holidays, and extended hours when required.
- Must be willing to travel and relocate based on business needs.
Compensation & Benefits
- Profit-sharing scheme based on hotel performance
- Monthly KPI allowance and annual salary review
- Medical claim
- Staff room discounts across hotel branches
- Career development and training opportunities
- Uniforms and other staff benefits provided
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Work Location: In person
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