Role Summary:
Primary responsibility is validating customer-reported defects, reproducing production issues, supporting root cause analysis, performing regression testing of fixes, and ensuring issue resolution quality. This role serves as a foundation for growth into an SDET career path.
Key Responsibilities:
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Reproduce and validate customer-reported issues.
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Own validation of high-priority customer escalations from issue reproduction through closure.
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Perform functional, regression, smoke, integration, and exploratory testing.
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Conduct API validation and data verification.
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Analyse logs, workflows, and system behaviour to isolate issues.
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Assist engineering teams in identifying root causes through systematic investigation and validation.
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Validate bug fixes before release.
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Work closely with Support, Customer Success, Product, and Engineering teams.
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Maintain detailed documentation of findings and test results.
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Participate in release verification and production validation activities.
Required Skills:
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1–3 years of software testing experience.
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Strong debugging and troubleshooting mindset.
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Experience with API testing tools such as Postman.
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Ability to write and execute SQL queries for data validation and troubleshooting.
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Ability to analyse application logs and troubleshoot production issues.
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Strong understanding of defect lifecycle management.
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Familiarity with Jira/Azure DevOps or similar tools.
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Basic understanding of programming concepts.
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Excellent communication and documentation skills.
Good to Have:
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Automation exposure (Playwright, Selenium).
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Basic programming knowledge.
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Experience handling production/customer escalations.
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SaaS product testing experience.
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Understanding of CI/CD pipelines.
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Demonstrated interest in automation testing and quality engineering.
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