About the Role
DoorDash's marketing product operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As an Associate Manager on CRM Automation, you'll own developing the AI-powered automation that helps our Campaign Operators build, edit, QA, and monitor CRM campaigns faster and with fewer errors across every audience we serve.
You'll partner closely with Campaign Operators to find where manual work slows them down. You'll use these learnings to then partner with our Martech team to design, ship, and scale internal AI-enabled tools and workflows that remove it. This is a highly cross-functional, builder-oriented role for someone who wants to own CRM automation end-to-end.
You're excited about this opportunity because you will…
- Own and evolve the CRM automation roadmap, using DoorDash's internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns more efficiently
- Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them
- Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across all audiences
- Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next
- Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation
- Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence
We're excited about you because…
- 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company
- Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)
- Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated ability to apply them to automate repetitive work
- Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
- Comfort working with data to track adoption and efficiency metrics and surface insights; experience with dashboards or basic SQL a plus
- Strong written and verbal communication skills – able to translate technical automation into plain language for campaign operators
- Detail-oriented with a high bar for quality; you notice what's missing before others do
Nice to Have
- Experience building automations or workflows with AI tools, scripts, APIs, or low-code/no-code platforms
- Experience working across multiple brands/audiences (e.g., consumer, B2B, international)
- Basic SQL knowledge for querying campaign or usage data
- Experience writing internal documentation, training materials, or adoption playbooks
We expect this position to be filled by 12/29/2026
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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