Assistant Manager - Branch Operations - Express Logistics

About the role

**FILING INFORMATION** ======================

Position

Assistant Manager – Branch Operations

Department

Express Business, Operations

Location

Multiple Locations

Band

3

Reports to

Manager \- Cluster Operations

**ROLES \& RESPONSIBILITIES**

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Key responsibilities

* Develop and present the branch AOP and execution plan to meet the set targets * Deliver AOP revenue \& EBDITA through tightly controlled operations and cost for the branch. * Optimally utilize resources to grow the branch as per the short and long term growth strategies. * Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines. * Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations. * Develop peak season operations plan, including capacity building in terms of infrastructure and manpower * Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP. * Track, analyze and report MIS on a regular basis \- Provide updates in branch reviews through MOR. * Manage, track and share local relationships of all Vendors. * Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick\-walling the account. * Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix * Manage day\-to\-day administration of the branch in terms of facilities, local issues and regulatory compliance * Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence. * Maintain relationships with select key accounts in the branch as per the account plan * Continually find ways to improve and keep our work environment safe * Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs. * Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets. * Maintain and improve product and process quality as per Quality Management Program \- including cross functional meeting within the branch * Adherence to audit compliance and exceeding expectations on CEI scores **QUALIFICATIONS \& COMPETENCIES**

* Any Graduate / Post\-Graduate * Experience in managing branch with at least 2\-3 years’ experience. * Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment