FILING INFORMATION
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Position
Manager – Branch Operations
Department
Express Business, Operations
Location
Multiple Locations
Band
3
Reports to
Manager - Cluster Operations
ROLES & RESPONSIBILITIES
Key responsibilities
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Develop and present the branch AOP and execution plan to meet the set targets
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Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
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Optimally utilize resources to grow the branch as per the short and long term growth strategies.
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Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
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Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
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Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
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Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.
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Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
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Manage, track and share local relationships of all Vendors.
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Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
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Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
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Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
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Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
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Maintain relationships with select key accounts in the branch as per the account plan
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Continually find ways to improve and keep our work environment safe
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Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.
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Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
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Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
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Adherence to audit compliance and exceeding expectations on CEI scores QUALIFICATIONS & COMPETENCIES
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Any Graduate / Post-Graduate
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Experience in managing branch with at least 2-3 years’ experience.
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Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment