Role Clarity | Helpdesk Executive (Laboratory) Department: Customer Success (Operations) Reporting To: Head – Helpdesk (Laboratory) Role Definition: The Helpdesk Executive is the first point of contact for resolving operational issues arising in the laboratory's pre-analytical, analytical, and post-analytical stages. The role ensures systematic ticket logging, accurate categorization, coordination with internal stakeholders, and empathetic communication with branches, partners, and support team…
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