Core Responsibilities
- Daily Operations & Task Allocation
- Manage daily warehouse activities, including inbound receiving, put-away, order picking, packing, and outbound dispatch.
- Assign daily shifts and tasks to warehouse operatives, forklift drivers, and material handlers based on workload capacity.
- Act as the single point of contact on the floor for urgent operational or driver-coordination issues.
- Inventory Control & Stock Accuracy
- Conduct regular physical inventory counts, cycle counts, and reconciliation audits.
- Track and resolve short/over shipments, pending transfer orders, and stock discrepancies.
- Maintain clean, accurate data inside Enterprise Resource Planning (ERP) or Warehouse Management Systems
- Team Supervision & Development
- Monitor staff attendance, performance, and daily output against operational targets.
- Onboard, train, and mentor new warehouse or logistics team members.
- Conduct performance feedback and support conflict resolution on the floor.
- Safety, Compliance & Facility Upkeep
- Enforce health, safety, and environmental (HSE) regulations and proper manual-handling procedures.
- Oversee facility security, cleanliness, and proper storage of materials (including hazardous goods where applicable).
- Perform routine equipment and machinery safety checks.
- Reporting & Collaboration
- Track Key Performance Indicators (KPIs) such as turnaround times (TAT), delivery accuracy, and damage rates.
- Coordinate with transport partners, central warehouses, and internal customer service teams.
- Report shift updates, productivity metrics, and escalations to the Warehouse Manager.
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