Enterprise Context Architect

About the role

<h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Dropbox is building the knowledge layer that connects content, context, and action. As AI moves from assistants to systems that act, the structure and stewardship of enterprise knowledge becomes the difference between AI that helps and AI that fails.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">This role owns the context layer our AI depends on: what it can know, what it can trust, and what it is allowed to act on. You will lead the central function, setting the strategy, architecture, standards, and operating model that make enterprise knowledge reliable, current, and permissions-aware for both human and AI use, while domain experts stay accountable for the accuracy of their content.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">AI capability changes quickly, and this role changes with it. What a model can interpret, how content needs to be structured for retrieval, and what a system can safely act on all shift as the technology moves. You will track those shifts, translate them into practical standards, and revise your own past decisions when the ground moves under them.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">This is the first role of its kind at Dropbox. You will partner with IT, Engineering, Legal, Privacy, and Security, and your decisions will show up directly in how AI performs across the company.</span></p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Define the source-of-truth strategy for enterprise knowledge: which systems are authoritative, what is indexed centrally versus fetched live, what is eligible for AI use, and what is archived or excluded, informed by an assessment of the authoritative sources behind our highest-value workflows.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Define the enterprise standards that make content AI-ready across structure, metadata, provenance, and access, including where semantic models or knowledge graphs are warranted and where they are not, and translate them into authoring patterns adopted across domains.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Design the control model for AI actions, including eligibility rules, preconditions, approval boundaries, escalation paths, and rollback requirements, so systems that act on enterprise knowledge stay traceable and safe as AI capabilities evolve.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Lead platform and connector strategy across the content stack. Drive decisions on what is refactored, migrated, indexed in place, or consolidated, and partner with IT and Engineering on connector architecture and how AI systems are granted access to tools and sources.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Build the federated operating model for enterprise content: stewardship across functions, domains accountable for their own accuracy within shared standards, and lifecycle policies covering review cadence, expiration, material-change triggers, and retirement, tied to business criticality.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Define content quality in an AI context. Stand up retrieval and grounding evaluations for priority use cases, extend measurement to workflow traces and policy conformance as systems begin to act, and route findings back into the content lifecycle.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Co-own the criteria for AI content eligibility, sensitivity classification, and permissions modeling with Legal, Privacy, and Security, including access boundaries for the tools AI systems can reach.</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">7+ years designing how information is structured, owned, and maintained at enterprise scale, including at least 2 years applying that work to AI retrieval and grounding.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Direct experience preparing content for AI consumption, with working fluency in retrieval-augmented generation, grounding, semantic chunking, embeddings, vector search, and citations.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Hands-on experience with knowledge graphs, ontologies, or semantic models that structure content for machine consumption.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Track record building federated operating models across functions outside direct reporting lines, with evidence of metadata standards or authoring frameworks adopted at scale.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Demonstrated ability to influence senior stakeholders across Engineering, IT, Legal, Security, and business functions.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz122zz77zjz88zx7z66zz78zz69zbz70znpvz79z6z87z9z90zxz81zz76zz68z9z72zz71zz70zi">Sound judgment on balancing central standards with domain expertise.</span></li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Hands-on experience with enterprise platforms such as ServiceNow, Atlassian, Microsoft 365 or Copilot Search, Slack, or Notion.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Familiarity with structured authoring</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z h-lparen">(such</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z"> as DITA), controlled vocabularies, or knowledge operations methodologies such as KCS.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Experience with AI evaluation tooling and frameworks for measuring retrieval quality, groundedness, and answer relevance.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Background working in regulated, policy-heavy, or high-risk content domains.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zgjz82zz85z31z69zkz71z5z77zz68zcz73zz86zuvz70zz75z4yz74zsh7z90zz122zyz85z">Working knowledge of NIST AI RMF, OWASP GenAI guidance, or comparable risk frameworks.</span></li> </ul> <h2>Durable Skills</h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">AI fluency means using these tools to </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><em>amplify</em></span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> human judgment, not replace it. We believe people with these skills will thrive as work and technology</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">continue to evolve:</span></p> <ul class="listtype-bullet listindent1 list-bullet1" data-testid="bullet-list" data-test-indentation="1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Awareness:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">U</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">nderstand </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">yourself</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> and others</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Judgment:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">E</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">valuat</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">e</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"> information and mak</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">e </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">decisions in complex situations</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Adaptability:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">L</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">earn, adjust, and stay effective through change</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu"><strong>Connection:</strong></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">C</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">ommunicat</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">e</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">, collaborat</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">e</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">, and build trust</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotv4sz81zsz68zwz85z3z78zbz88z2z76zpz74z2v1z75zz67zz85zjlvz122zz122z6oaz84z">.</span></li> </ul> <p><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84z5u1z69zz90zlz73z3ly1nz76zw1r5kz89zz66z4z65zz65zjz122zf092">To learn more about why these skills matter and what the data shows about thriving through change, read this&nbsp;</span><span class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84z5u1z69zz90zlz73z3ly1nz76zw1r5kz89zz66z4z65zz65zjz122zf092"><a class="attrlink" href="https://www.dropbox.jobs/en/our-blog/employee-stories/the-era-of-durable-skills-what-the-data-tells-us-about-thriving-in-change/" target="_blank" data-target-href="https://www.dropbox.jobs/en/our-blog/employee-stories/the-era-of-durable-skills-what-the-data-tells-us-about-thriving-in-change/">blog post</a></span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotuz85zdz87z113tz83zz67z5n8qpz80zpz89zoz69zcz76zz87zz88zz88z5gsnz85zu">from</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84z5u1z69zz90zlz73z3ly1nz76zw1r5kz89zz66z4z65zz65zjz122zf092"> our Chief People Officer, Melanie Rosenwasser.</span></p> <h2 data-usually-unique-id="044234883370604133046166"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Compensation</span></h2><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">US Zone 1</span></p> <p><span style="font-size: 16px;">This role is not available in Zone 1</span></p></div><div class="title">US Zone 2</div><div class="pay-range"><span>$159,100</span><span class="divider">&mdash;</span><span>$215,300 USD</span></div></div><div class="pay-input"><div class="title">US Zone 3</div><div class="pay-range"><span>$141,400</span><span class="divider">&mdash;</span><span>$191,400 USD</span></div></div></div>