WHY JOIN DSS GROUP?

DSS believes in creating synergy between people and technology. We pride upon a stimulating work environment that brings out the best in you.

200+

Employees

450+

Products

13+

Cities

Values

Customer Engagement

Intense engagement is the sole reason behind mutually profitable partnerships with our valued customers over decades.

Integrity

Ethical practices form the very foundation of our corporate being.

Respect for People

Our diverse employee population is one that recognizes individual excellence while encouraging teamwork.

Innovation

We are inspired by innovative and impactful technology solutions.

Supply Chain Executive – Delhi (JID000093)

Position Title: Supply Chain Executive

Base Location: Delhi

Department: Supply Chain Executive

Division: MI & IVF

Primary Role:

This role sits at the point where finance, service and logistics meet. You will own the receivables cycle from invoice to cash realisation, and coordinate warranty repairs and replacements from request to closure, so that customers are billed accurately, paid on time and supported promptly.

Job Description:

Accounts receivable management: Monitor customer accounts and outstanding receivables, issue invoices, statements and collection reminders, and ensure payments are recorded, reconciled and reflected in up-to-date account records.
Collections and credit control: Follow up on overdue invoices with the Sales and Service teams and customers, track collection commitments for timely payment, and escalate long-outstanding accounts as per company policy. Hold regular meetings with Sales and Service for collection support and dispute resolution.
Cash application and reconciliation: Apply customer payments against open invoices, reconcile customer accounts and investigate discrepancies. Resolve unapplied cash, deductions, short payments and credit notes, and support month-end closing for Accounts Receivable.
Warranty repair and replacement coordination: Manage warranty requests from the Sales and Service teams and customers, verify eligibility and documentation, and coordinate with Service, Logistics, Warehouse and vendors/OEMs to process repairs or replacements. Track each case through to closure, ensure timely shipment and return of units, and keep customers updated. Maintain claim records and status reports, and work with Finance on credit notes, billing adjustments and supplier claims.
Customer dispute resolution: Investigate and resolve invoice, payment and warranty-related disputes with the Sales, Service, Operations and Logistics teams, and maintain records of all disputes and claims.
Reporting and analysis: Prepare AR ageing and collection reports, track collection efficiency, overdue balances and warranty claim status, and analyse trends in receivables, disputes and claims. Provide management with periodic dashboards and KPI reports.
Compliance and documentation: Maintain accurate documentation for AR transactions and warranty cases, ensure compliance with company policies and audit requirements, support internal and external audits, and assist in process improvement initiatives.
Pricing data accuracy: Update and maintain product pricing, discount structures and commercial terms in SFDC and SAP as communicated by Principals/OEMs, keeping the data accurate.

Job Specification:

Key skills and competencies. You have strong knowledge of Accounts Receivable and collection processes, along with experience in warranty repair and replacement coordination. You communicate, negotiate, and serve customers well, bring strong analytical and problem-solving abilities, manage multiple priorities against deadlines, and bring a high level of attention to detail and accuracy.
Technical skills. You are proficient in G Suite and MS Excel, including pivot tables, XLOOKUP/VLOOKUP, and reporting, and you have experience with ERP systems such as SAP
Education and experience. You hold a Bachelor’s degree in Commerce, Finance, Accounting, Business Administration, or a related field, and have 2 to 3 years of experience in Accounts Receivable, Collections, Customer Service, or Warranty

Administration.

Qualifications:

Bachelor’s degree in Commerce, Finance, Accounting, Business Administration or a related field.

Experience:

2 to 3 years in Accounts Receivable, Collections, Customer Service or Warranty Administration.

Why DSS Imagetech?

You will join DSS Imagetech Pvt. Ltd., part of the DSS Group of Companies, a healthcare conglomerate, as a member of the Supply Chain team for the Mi and IVF businesses, reporting to the Supply Chain Manager. The role gives you direct exposure to Sales, Service, Finance, Operations and Logistics teams, and to the vendors and OEMs behind the products, so you see how an order, a payment and a warranty case connect from start to finish.

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