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Department: Immediate Care
Location: Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617 Hours: 40 Hours Weekly | Monday-Friday
RESPONSIBILITIES:
- Provides ongoing triage and management of office flow to meet patients’ medical and service needs in order to maintain optimal patient flow.
- Performs the technical component of the department’s clinical procedures competently.
- Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
- Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
- Receives patients professionally in waiting area and rooms them per department protocol.
- Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
- Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.
- Applies knowledge of general insurance guidelines and requirements to help direct patient care.
- Appropriately responds to emergency situations.
- Cross trains in other positions where appropriate as determined by manager. Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
- Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
- Performs other duties as assigned when appropriate.
- Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
POSITION REQUIREMENTS:
Education/Certification/License:
- Certified Medical Assistant or non-certified with related experience.
Knowledge, Skills, and Abilities:
- Team player, professional, patient focused, detail oriented and ability to multi-task.
- Possess excellent organizational and communication skills.
- Ability to work with different physicians at a moment notice and anticipate the needs of that physician.
- Proficiency with computers including EMR.
- Assists with clinical procedures specific to department.
- Proficient clinical skills including medication administration, height, weight, BP reading, and injections.
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