Your role at Dynatrace
Dynatrace exists to make software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the world’s most advanced AIOps to deliver precise answers and intelligent automation from data at scale. This enables global innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Position Overview
As a Global Account Manager (GAM) at Dynatrace, you will own the global strategy, growth, and relationship-mapping for our most massive, complex enterprise accounts. This is not a traditional sales role; it is an elite business-orchestration role. You will be responsible for driving the long-term adoption of the Dynatrace platform across multiple geographies (GEOs) by aligning our technology with the customer's overarching cloud and digital transformation strategies.
If you are a master of the "land, adopt, expand, and renew" lifecycle and excel at leading matrixed, cross-functional global teams, this is your opportunity to make a massive impact.
Key Responsibilities
- Global Account Ownership: Manage the growth, adoption, and overall health of the Dynatrace platform within assigned accounts on a global scale, collaborating closely with local sales, engineering, and support teams across various GEOs.
- Strategic GTM & Account Planning: Create holistic, multi-year strategic account plans (2-3 year horizon) outlining key initiatives that drive customer success, cloud modernization, and strategy realization.
- C-Suite Relationship Cultivation: Develop, nurture, and maintain long-term, trusted-advisor relationships with C-level executives, decision-makers, and key stakeholders across the customer's global business units.
- Executive Sponsorship Governance: Map global stakeholders to govern current and future relationships, ensuring that Dynatrace executive sponsors are strategically engaged and aligned with customer leadership.
- Drive ARR & Consumption: Mobilize and execute a comprehensive, end-to-end "land, adopt, consume, and expand" strategy to drive continuous Annual Recurring Revenue (ARR) growth.
- Ecosystem Orchestration: Leverage the full strength of Dynatrace’s services, support, partner channels, and hyperscaler ecosystems (AWS, Azure, GCP) to expand our footprint through innovation and collaboration.
- Virtual Team Leadership: Influence, inspire, and lead a highly virtual, matrixed team of resources across various LoBs, functions, and global geographies.
What will help you succeed
Minimum Requirements
- HS diploma or GED.
- A minimum of 7+ years of experience in closing enterprise software sales.
Preferred Requirements
- Industry Expertise: You have worked with G500 banking, finance, or insurance customers as a Global Account and Relationship Manager.
- Global Enterprise Selling: Extensive enterprise selling experience in large global accounts at the executive level.
- Complex Deal Execution: A successful track record of handling large, complex deal negotiations and global contracts. You bring strong sales or consulting expertise and business acumen dealing with complex business software/IT solutions.
- Federated Leadership: You have previously stood as a primary account manager or team leader for a large, globally federated enterprise working with multiple business units (influencing governance and policy is a massive plus!).
- Trusted Advisor: You can navigate across the business and the customer in a consultative approach, establishing credibility quickly with senior-level executives across organizations.
- Domain Knowledge: You understand the Observability, Security, and/or technology-as-a-service space (IaaS, SaaS, PaaS).
- IT Ecosystem Fluency: Deep knowledge of the IT ecosystem in large, global enterprises.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Compensation and Rewards
- At Dynatrace, total compensation for this role is made up of a strong base salary, a lucrative variable commission structure, and equity.
- Base Salary Range: $166,000 - $207,000. Your exact offer will be based on your unique experience, skill set, education, and geographic location.
- Variable Pay: Additional commission tied directly to your success and performance targets.Beyond your cash compensation, Dynatrace offers a comprehensive rewards package designed to support your life, well-being, and long-term wealth, including:
- Equity & Financial Future: Eligibility for Restricted Stock Units (RSUs), an Employee Stock Purchase Plan (ESPP), and a company-matched 401(k) program.
- Time to Recharge: Unlimited personal time off (PTO) and 4 Dynatrace Wellness Days a year.
- Health & Wellness: Premium medical and dental benefits.
Equal Employment Opportunity
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law . To be considered for this position, please upload your resume/CV.
Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.
Benefits and work-life perks
We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.
Mental health support
Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.
Wellness Days
Four company-designated extra paid days off for you to recharge batteries.
Flexibility
Our hybrid working model and flexible working hours offer you the flexibility you need.
Employee Stock Purchase Plan
Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.
Learn & develop
Company-wide learning perks, designated team's learning days, and more.
Volunteering day
A day of paid volunteer time to support a community or cause you care about.
Regular team events
We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!
International vibe
Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.
Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.
About Dynatrace
Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.
Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
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