About the Role
Botanica Eco Naturals Ltd is a natural personal-care business focused on botanical soaps, fragrances, bath products, and environmentally conscious customer experiences.
We are seeking an E-commerce Operations Manager to manage daily online retail operations and support continued business growth. You will coordinate order fulfilment, inventory, website activity, customer service, and operational improvements.
This mid-level position is suitable for an organised professional with experience in e-commerce, retail operations, consumer products, or online fulfilment.
Why Join Us?
Growing Natural Products Brand Help develop an expanding botanical personal-care business.
Meaningful Responsibility Take ownership of important e-commerce and operational activities.
Collaborative Environment Work closely with marketing, customer service, supply chain, and product teams.
Career Development Build valuable management experience with opportunities for progression.
Key Responsibilities
- Manage daily e-commerce and order fulfilment operations
- Monitor inventory, product availability, and delivery performance
- Coordinate with suppliers, couriers, and internal teams
- Maintain accurate product and operational information
- Track sales, service, and fulfilment performance
- Identify opportunities to improve efficiency and customer experience
- Support promotions, product launches, and seasonal campaigns
- Prepare operational reports and provide management updates
What We Are Looking For
Experience
- 4–6 years of experience in e-commerce, retail, fulfilment, or operations
- Experience coordinating suppliers, inventory, or online orders
- Previous team leadership or supervisory experience is beneficial
Skills
- E-commerce operations
- Inventory and order management
- Process improvement
- Supplier and courier coordination
- Reporting and data analysis
- Customer service
- Strong communication and organisational skills
- Familiarity with Shopify, WooCommerce, or similar platforms is beneficial
Education
- Degree or professional qualification in Business, Operations, Retail Management, E-commerce, or a related subject is preferred
- Relevant practical experience will also be considered
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Company events
- Company pension
- Employee mentoring programme
- Private dental insurance
- Private medical insurance
Work Location: In person
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