Brokerage Operations Leader
Leadership Opportunity with a Growing Insurance Brokerage
The Opportunity
At Eastern Insurance, we’ve built our reputation as a trusted regional provider by delivering reliable coverage and personalized service to individuals, families, and businesses across New Brunswick. With offices in Sussex, Rothesay, Saint John, and Bath, we are proud to be part of the communities we serve and to support our clients with expertise, integrity, and care.
As a growing insurance brokerage we are seeking an experienced leader to join our leadership team and help guide the continued growth and success of the organization.
This is more than an operations management position. It is an opportunity for an accomplished professional to become a trusted leadership partner, working alongside senior leadership to lead people, strengthen operations, support strategic initiatives, and contribute to the long-term direction of the business.
The successful candidate will bring leadership experience, sound judgement, strong communication skills, and a desire to make a meaningful impact. The ideal individual will balance strategic thinking with practical, hands-on leadership and will be motivated to grow into an increasingly influential role within the organization.
Key Responsibilities
· Partner closely with senior leadership to support decision-making and business priorities.
· Provide leadership and oversight of daily operations across multiple locations.
· Support employee engagement, development, recruitment, and performance management.
· Lead operational improvement initiatives and enhance organizational effectiveness.
· Help drive business development, growth initiatives, and relationship management.
· Support technology adoption, process improvement, and organizational change.
· Contribute to strategic planning and the long-term success of the brokerage.
Qualifications and Leadership Attributes
· Proven leadership or management experience in insurance, financial services, professional services, or a comparable environment.
· New Brunswick Broker License with CAIB Designation
· Strong interpersonal, communication, and relationship-building skills.
· Experience leading people and managing competing priorities.
· A collaborative leadership style with a practical, hands-on approach.
· Strong business acumen, sound judgement, and problem-solving ability.
· The ability to balance strategic priorities with day-to-day operational needs.
· A desire to continue learning, growing, and taking on greater leadership responsibility.
Why Consider This Opportunity
· Leadership partnership: Work directly with senior leadership as a key member of the team.
· Meaningful impact: Help shape the future direction of a growing organization.
· Broad responsibility: Contribute across operations, people leadership, and business development.
· Room to grow: Build toward a larger leadership role as the organization continues to develop.
How to Apply
If you are looking for an opportunity to make a meaningful impact, contribute at a leadership level, and grow alongside a successful and expanding brokerage, we welcome the opportunity to speak with you.
Please submit your resume and a brief cover letter describing your leadership experience and interest in the position.
Submit your resume to: Brian Sutherland President brian.sutherland@easterninsurance.ca
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Wellness program
Work Location: In person