Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is the Role?

Are you a strategic leader who thrives on maximizing customer retention, exploring creative ways to optimize workflows, and leading a team through diverse, complex problems? If so, we invite you to join us at Elastic as a Sr. Manager, Renewal Operations.

As a key leader in our organization, you will serve as the driving force behind the continuous improvement of our global renewal processes. Where other teams focus on deal execution, you are the strategic architect and advisor who aligns Sales, Finance, Field Engineering, and Marketing to optimize renewal rates, enhance system capabilities, and pioneer AI-driven data and workflow solutions

You will design the targeted recommendations that align cross-functional teams towards our strategic initiatives. You will develop early warning indicators, track progress, and build robust strategies that ensure our operations can consistently scale to meet market trends and our customers.

What You Will Be Doing:

Facilitate Annual Planning which consist of working with global stakeholders to develop coverage model, compensation design, quota setting, and headcount strategies
Lead initiatives to design company policy and processes, enhance system and data analytics, and leverage AI to derive deep insights into how business, trends, and proactive steps to improve the renewal lifecycle
Drive coordination across Sales, Finance, Field Engineering, and more to drive a one team approach to managing the renewals and its potential risk, cross-sell, and upsell
Advise senior leadership around performance, challenges, and areas of opportunity
Foster a culture of mentorship, transparency, innovation, and accountability

What You Bring:

Minimum of 8 years experience in renewals, sales operations, or a related field in the software or technology industry.
Proven track record of leading teams and driving strategic process improvements in a global, matrixed (often highly ambiguous) context.
Highly analytical and data-driven with the fluidity to seamlessly build a pragmatic roadmap, strategic objectives, and actionable next steps
Outstanding leadership and communications with a demonstrated ability to lead through influence and collaborate fluently with senior leadership
Experience in systems thinking and highly capable of understanding how changes can impact upstream / downstream cross-functional teams and processes
Bachelor’s degree in Business, Management, or a related field; an MBA is preferred.
Experience with the Salesforce.com, Microsoft Office Suite, Revenue Intelligence Tools (e.g., Clari, Gong, Seismic), and modern AI stack (Claude, Gemini, Appscripts, etc.)

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$128,200—$202,900 USD

The typical starting salary range for this role in the select locations listed above is:

$153,800—$243,300 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic…

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