A ViTALizing Career Begins in #WeAreTGT: BGC & EASTWOOD !
- Vitality: Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs
- Incentives: Recognition Awards, birthday celebrations, perfect attendance recognition
- Together: Mid-year & year-end parties, holiday activities, social & CSR clubs
- Accomplish: Culture, soft skills, and personal development training – Techno Global Academy
- Loyalty: Work anniversaries, peer groups, health & financial webinars
- & MORE!: Day 1 HMO, 24 PTOs, Vibrant Office in BGC & Eastwood! - Dayshift!
Ideal Candidate ProfileWhat You'll Bring (Experience)
- 5+ years of operations leadership experience, with at least 2 years as an Operations Manager
- Proven experience managing multiple teams and strategic client accounts
- Strong background in client management, workforce planning, and service delivery
- Experience leading TLs, ATLs, SMEs, and cross-functional teams
- Hands-on experience with process improvement projects and operational initiatives
- Strong exposure to site operations, facilities, and IT escalation processes
- Background in offshoring, BPO, or professional services is a plus
About You (Soft Skills)
- Strategic thinker with strong stakeholder and client advisory skills
- Confident leader who can manage complexity across multiple clients
- Data-driven and KPI-focused, with a solutions-oriented mindset
- Strong communicator — comfortable leading executive-level client discussions
- Highly organized, resilient, and able to manage competing priorities
- Proactive in driving engagement, retention, and continuous improvement
Your Impact Starts Here
Multi-Team & Client Leadership
- Oversee multiple teams and strategic client accounts
- Manage Team Leaders, Assistant Team Leaders, and SMEs across clients
- Monitor TL performance, pulse surveys, engagement, and retention metrics
- Ensure proper operational coverage and site readiness
- Lead onboarding and offboarding processes for teams
- Act as a strategic advisor to clients on operational and people matters
- Lead recurring client meetings and executive reviews
Strategic Client & Workforce Management
- Collaborate with clients on headcount planning, workforce needs, and training requirements
- Partner with Techno Global Academy for client-specific training programs
- Design and execute retention, engagement, and development plans with clients
- Guide clients on KPIs, incentives, performance management, and development plans
- Support retention and engagement initiatives with Channel Partners
- Manage and support strategic client initiatives and projects
Operations, Process & Site Oversight
- Roll out process improvements across multiple clients
- Lead process improvement and operational innovation projects
- Oversee DR escalations, site operations, and facility readiness
- Partner with Facilities on site and facility improvements
- Ensure IT tickets and escalation processes are properly followed
- Maintain strong governance, compliance, and operational discipline
Cross-Functional Collaboration
- Partner with HR, Finance, and Sales on workforce planning and redundancy initiatives
- Provide strategic guidance on corrective action processes
- Support redundancy and transition planning when required
- Ensure alignment across internal stakeholders for smooth operations
ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
Make the most of our 100% virtual recruitment. Apply today!
Pay: Php70,000.00 - Php80,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Staff meals provided
Application Question(s):
- Are you amenable to work on site? (BGC & Eastwood)
- How many FTEs you handled
Experience:
- BPO: 5 years (Preferred)
- Operations Manager: 2 years (Required)
Work Location: In person
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