- Conduct interviews and workshops with stakeholders to understand and document business processes
- Create process maps, swimlane diagrams, SOPs, workflows, and process narratives
- Document end-to-end processes covering merchant onboarding, implementation, account management, retention, and offboarding
- Identify process gaps, bottlenecks, and opportunities for improvement
- Collaborate with IT, Compliance, Finance, Legal, and People and Brand teams to validate documentation
- Support process improvement and business transformation initiatives
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