Senior Functional Consultant

Project details : B2B Remote with cccasional on-site visits to Bucharest Long-term - Min 12 months

Summary

The role of the Senior Functional Consultant is to lead critical efforts in translating complex country-specific operations into efficient and sustainable functional solutions as part of a large-scale international POS rollout program. This position ensures that the solutions are seamlessly integrated within the existing POS system architecture.

Responsibilities:

• Lead functional discovery activities for country rollouts, including the analysis of local checkout processes, fiscal requirements, payment methods, integrations, and operational constraints.

• Provide functional leadership during discovery, solution design, implementation, testing, and rollout phases.

• Analyze complex country-specific requirements and assess their impact on the standard POS solution and surrounding system landscape.

• Promote and safeguard the adoption of the global standard solution.

• Challenge local deviations and customization requests where existing platform capabilities or standardized processes can be used.

• Identify, assess, document, and validate functional gaps between country requirements and the standard solution.

• Distinguish genuine legal, fiscal, operational, and business-critical gaps from local preferences or non-essential deviations.

• Cluster and categorize gaps to support prioritization, solution governance, and architectural decision-making.

• Translate business requirements into detailed functional designs, solution concepts, process flows, system behavior, business rules, and acceptance criteria.

• Define how country-specific requirements can be implemented within the capabilities and constraints of the existing POS environment.

• Evaluate functional solution options and provide recommendations based on feasibility, maintainability, scalability, standardization, and business value.

• Act as the senior functional interface between country stakeholders, discovery squads, product teams, solution architects, engineering squads, integration teams, and rollout teams.

• Explain complex retail and POS processes to technical teams and explain system capabilities and constraints to business stakeholders.

• Support engineering squads during technical solution design and implementation by providing functional guidance and clarifying expected system behavior.

• Review technical solution proposals from a functional perspective and ensure alignment with business requirements and the standard solution.

• Support the design of POS-related integrations, particularly in the areas of payments, EFT, fiscalization, peripherals, and connected retail systems.

• Provide functional input for rollout planning, dependency management, and prioritization decisions.

• Support root cause analysis for complex country-specific defects, production issues, and rollout problems.

• Identify sustainable solutions that address root causes while minimizing country-specific customization and long-term complexity.

• Define or review functional test scenarios, acceptance criteria, and end-to-end process validations.

• Support system integration testing, user acceptance testing, defect analysis, and go-live readiness activities.

• Maintain high-quality documentation of requirements, functional designs, decisions, assumptions, dependencies, and end-to-end functional flows.

• Mentor Business Analysts and less experienced functional team members where required.

Requirments:

• At least 8 years of relevant professional experience as a Functional Consultant, Senior Business Analyst, or in a comparable role.

• Extensive experience working with complex software systems, preferably in an international retail or store technology environment.

• Deep functional knowledge of retail, checkout, and POS systems.

• Strong understanding of POS processes, system behavior, functional components, integrations, and operational dependencies.

• Strong understanding of end-to-end retail processes, particularly checkout, sales transactions, returns, discounts, promotions, receipts, cash management, and store operations.

• Extensive experience translating complex business requirements into detailed functional solution designs.

• Proven ability to assess requirements against existing platform capabilities and identify appropriate standard or customized solutions.

• Strong experience identifying, analyzing, and managing functional gaps in template-based implementation or rollout programs.

• Experience working with fiscal, legal, and regulatory requirements affecting POS systems.

• Strong understanding of functional integration patterns and dependencies within a POS ecosystem.

• Experience conducting and leading discovery workshops, solution design sessions, and stakeholder interviews.

• Strong analytical and problem-solving skills, including root cause analysis for complex functional and operational issues.

• Ability to evaluate solution options and make well-founded recommendations based on business value, technical feasibility, scalability, and maintainability.

• Strong documentation skills, including functional specifications, process flows, business rules, system behavior, and acceptance criteria.

• Experience working closely with product managers, solution architects, engineering teams, integration teams, and QA teams.

• Strong experience in Agile software delivery and international rollout environments.

• Excellent stakeholder management, facilitation, and communication skills.

• Ability to communicate effectively with both senior business stakeholders and technical teams.

• Very good English communication skills, both written and verbal.

Nice to have:

• Experience in large-scale international POS transformation or rollout programs.

• Deep understanding of country-specific fiscalization requirements and associated technical constraints.

• Experience with fiscal devices, fiscal services, transaction reporting, electronic receipts, or tax authority integrations.

• Strong understanding of payment systems, payment methods, payment terminals, and EFT integrations.

• Experience with POS peripherals and related integrations, such as printers, scanners, scales, cash drawers, and payment terminals.

• Understanding of integrations between POS systems and surrounding platforms, such as ERP, pricing, promotion, inventory, master data, loyalty, or order management systems.

• Experience with template governance, localization, and global-versus-local solution decisions.

• Experience supporting system integration testing, user acceptance testing, cutover, hypercare, and production stabilization.

• Experience mentoring Business Analysts or junior Functional Consultants.

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