Location: Stoke-on-Trent Hours: Monday to Friday, 11am–7pm
About the role
As our Customer Services Executive, you’ll be the main point of contact for Emerge Transport customers. You’ll manage bookings, keep customers informed about their deliveries, and sort out problems quickly so every shipment runs smoothly from collection to delivery.
Key responsibilities
- Handle customer enquiries by phone, email and portal, and respond promptly and professionally
- Take, process and amend transport bookings accurately on our systems
- Give proactive updates on collections, deliveries, delays and proof of delivery (POD)
- Work with planners, drivers and warehouse teams to resolve service issues
- Investigate and log complaints, damages and claims, and follow them through to resolution
- Keep customer records, rates and account information up to date
- Spot ways to improve service and build strong, long-term customer relationships
About you
- Previous customer service experience, ideally in transport, logistics or freight
- A clear, confident communicator who stays calm under pressure
- Highly organised, with strong attention to detail
- Comfortable with Microsoft Office and transport management systems (TMS)
- A team player who takes ownership and follows things through
Desirable
- Knowledge of UK road freight, pallet networks or dangerous goods (ADR)
Pay: £12.71 per hour
Benefits:
- Casual dress
- Employee discount
- On-site parking
Work Location: In person
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