In This Role, Your Responsibilities Will Be:
Administer user access, permission sets, role hierarchies, sharing configurations, queues, public groups, and security controls.
Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approval processes, case management, and business workflows.
Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards.
Maintain configuration inventories, process guides, platform documentation, and administration standards.
Administer least-privilege, role-based security models and support segregation-of-duty requirements.
Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements.
Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities.
Monitor platform health, performance, adoption, controls, and system stability while managing operational risk
Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas.
Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops.
Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality.
Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance.
Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring.
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