About the role
You will join our AI Automation function. Teams across the company bring us processes they want to automate. You take a request from the first conversation to a working tool that people use. You are the first person colleagues ask about AI tools and how to use them safely.
What you will do
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Sit with a team, learn how they work, and find the steps that take their time.
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Agree with the process owner what to automate and what good output looks like.
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Collect real examples and build a test set before you build anything.
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Build the automation, with or without AI, whichever the problem needs.
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Hand it over with short docs, and support the team after go-live.
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Answer colleagues' questions about AI tools, prompts and our AI usage rules.
Must have
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You read the API docs of a third-party service and get a working connection on your own, for example to an accounting, HR or courier system.
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You know when not to use an LLM, and you build rule-based scripts when the steps are mechanical.
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You build test sets before go-live, and you can pull data out of documents such as contracts and invoices.
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You read and understand code (Python, SQL, JSON). You don't need to be a developer.
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You use and build with Claude, Gemini and coding agents every day: skills, Gems, agents.
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You have strong general tech and computer knowledge.
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You know the risks: personal data and GDPR, security (keys, access, prompt injection), and AI output that is confidently wrong.
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Good English.
Nice to have
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n8n or a similar workflow tool.
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Google Workspace and Apps Script.
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Power BI, GA4 or other analytics data.
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Generating documents from templates.
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Basics of the EU AI Act.
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E-commerce experience.
How you work
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You get the real need out of people, also when they describe it vaguely.
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You explain technical things simply, without jargon.
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You say "no" or "not like this" when a request is risky or not worth building.
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You know what to decide alone and what to escalate.
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You follow through: you chase answers and access, and you close loops without reminders.
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You organise your own work in a small, remote team.
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You stay patient when the same question comes for the tenth time.
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