AI Job Summary
- Experience managing a portfolio of key clients and maintaining client relationships/service coordination.
- Experience in fire protection, building services or a similar industry.
- Good understanding of fire systems (wet/dry, detection, passive fire, EWIS) and standards incl. AS 1851.
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Role Type
On-site
- Permanent
- Full-time
- Mid-level Senior
Description
We’re Hiring: Key Accounts Manager – Fire Protection Services
Are you a customer-focused Key Accounts Manager with experience in fire protection, building services or a similar industry?
We’re looking for someone to take ownership of a portfolio of key clients across our fire protection maintenance and compliance services.
What you’ll do
- Build and maintain strong relationships with key clients.
- Be the main point of contact for service queries, issues and escalations.
- Work with technicians, service coordinators and project teams to ensure great service delivery.
- Monitor contracts, KPIs and SLAs.
- Conduct client meetings and site visits.
- Manage outstanding works, defects and rectifications.
- Identify opportunities to grow existing client relationships and services.
- Support new contract pricing, mobilisation and handover.
- Ensure services align with relevant standards, including AS 1851.
What we’re looking for
- Experience in account management, client relationships or service coordination.
- Fire protection or building services experience is highly desirable.
- Good understanding of fire systems — wet/dry, detection, passive fire, EWIS etc.
- Strong communication, organisation and commercial skills.
- Customer-focused with excellent attention to detail.
- Uptick and Microsoft Office experience is desirable.
- Current Driver’s Licence.
Why Force Fire?
Competitive salary + car allowance
Supportive team and great culture
Training and career development
Growing business with exciting opportunities
A strong focus on safety, reliability and long-term client relationships
Ready to take the next step? Join the Force Fire team and help us deliver exceptional service to our clients.
Apply now!
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