Our client, a leading Managed Service Provider supporting a range of well-known businesses, is seeking an experienced IT Systems Engineer to join their growing technical team. This role is ideal for someone who thrives in a customer-focused environment and enjoys solving technical challenges across multiple client sites.
Main Duties
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Provide first-line support and act as the primary contact for customers.
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Visit customer locations to diagnose and resolve technical issues when required.
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Log, manage and update incidents via the service management platform.
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Maintain regular communication with clients regarding ticket progress.
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Escalate critical issues to senior leadership where appropriate.
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Prioritise and manage daily workload effectively.
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Monitor customer environments and ensure optimal system performance.
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Install, configure and maintain IT hardware and software solutions.
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Produce accurate technical documentation and maintain service records.
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Support incidents remotely and on-site.
What's on Offer
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Competitive salary between £30,000 and £40,000 per annum, depending on experience.
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Generous annual leave entitlement of 40 days per year.
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Minimum 5 years in a similar IT support position.
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Experience implementing Cyber Essentials and GDPR compliance measures.
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Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
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Intune, RMM and VoIP/telephony system experience.
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Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
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Windows Server administration (2016, 2019, 2022).
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Azure deployment and administration experience.
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Strong troubleshooting and customer service skills.
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Familiarity with Windows 10, Windows 11 and macOS environments.
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