An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.
Key Responsibilities
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Deliver exceptional customer support as the first point of technical contact.
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Resolve hardware, software and network-related incidents.
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Attend client premises for troubleshooting, upgrades and maintenance.
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Process and manage support tickets within agreed service levels.
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Keep stakeholders informed of progress and resolutions.
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Escalate urgent matters when necessary.
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Monitor customer systems and infrastructure health.
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Maintain technical records and documentation.
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Assist with planned projects and deployments.
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Respond to high-priority support requests.
Package on offer:
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Earn between £30k and £40k per year, subject to experience.
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Enjoy an excellent holiday allowance of 40 paid days annually.
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Five or more years of relevant industry experience.
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Practical experience with Cyber Essentials controls and GDPR standards.
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Microsoft 365 administration experience.
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Intune device management and remote monitoring tools.
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Strong networking background.
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Windows Server security and policy administration.
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Azure tenant management experience.
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Excellent communication and client-facing skills.
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Experience supporting both Windows and Apple devices.
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