A growing managed services provider is looking to appoint an MSP Field Engineer to support clients across a range of industries. This role combines customer-facing support with technical project work and infrastructure maintenance.
Duties
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Deliver technical support to a broad client base.
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Attend customer sites as required.
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Manage incidents through the support system.
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Maintain regular communication with customers.
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Troubleshoot networking and server issues.
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Install and support hardware and software.
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Escalate service-impacting issues appropriately.
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Monitor customer systems and generate reports.
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Maintain ticketing records and technical notes.
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Support critical incidents and planned maintenance.
What we offer:
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Salary: £30,000 - £40,000 per annum, depending on experience.
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40 days' annual paid leave.
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Minimum 5 years' experience within a relevant IT role.
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Experience with Cyber Essentials and GDPR security standards, including implementation (mandatory).
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Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
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Familiarity with Intune, RMM platforms and telephone systems.
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Strong networking knowledge covering routers, switches, APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
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Ability to work effectively with external IT and service providers.
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Good knowledge of recognised IT practices and procedures.
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Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
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Experience administering and implementing Azure solutions.
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Knowledge of Windows 10, Windows 11 and Mac.
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Experience preparing and deploying different client builds/images.
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Strong written and verbal communication with a customer-focused approach.
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Good independent troubleshooting and problem-solving ability.
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Team player with a proactive attitude.
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