Are you an experienced Technical Support Specialist looking for a role where no two days are the same? Our client is an international high-tech organisation and established MSP providing technology support to a range of recognised businesses.
They are looking for a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction, technical troubleshooting, infrastructure support and practical work at client locations.
Key Areas of Responsibility
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Provide customers with responsive and professional technical assistance.
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Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance.
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Manage incoming incidents and service requests through the company's Service Desk.
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Keep customers informed throughout the support process and work within SLA requirements.
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Identify issues requiring escalation and bring high-priority matters to Management's attention.
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Review workload and establish priorities to ensure business objectives are achieved.
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Monitor customer systems and environments, ensuring technology continues to meet required business standards.
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Install, configure, test, maintain and repair IT hardware and software.
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Record technical activity accurately and maintain documentation for unresolved work.
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Handle urgent incidents both remotely and at customer premises.
What you get:
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£30,000 - £40,000 per year, depending on experience.
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40 days' paid holiday annually.
You should have a minimum of 5 years' experience in a similar IT position, with proven knowledge of:
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Cyber Essentials and GDPR security standards and their implementation (mandatory).
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Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).
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Microsoft Intune, RMM solutions and telephone platforms.
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Network infrastructure, installation and maintenance, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
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Working proactively alongside external service providers.
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Following recognised industry standards, processes and best practices.
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Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
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Azure administration and implementation.
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Windows 10, Windows 11 and Mac environments.
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Client builds, imaging and system deployment.
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Strong customer-facing skills and excellent written and verbal communication.
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The ability to investigate and resolve issues independently.
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A cooperative, professional and team-focused approach.
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