An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.
This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.
The Role
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Serve as a technical contact for customers and provide effective solutions to their IT requirements.
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Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
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Manage support cases and service requests using the company's Service Desk platform.
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Keep customers informed throughout the support process in accordance with agreed service levels.
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Escalate significant incidents and issues requiring Management intervention.
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Review daily priorities and manage your workload to ensure required actions are completed.
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Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
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Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
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Keep technical records, tickets and documentation up to date.
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Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.
On Offer:
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Salary of £30,000 - £40,000 per year, dependent on experience.
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40 days' annual paid holiday.
Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:
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Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).
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Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).
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Intune, Remote Monitoring and Management platforms and telephone systems.
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Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.
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External technology partners and service providers, with the ability to coordinate support where required.
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IT industry standards, processes and best-practice procedures.
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Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
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Azure administration and implementation.
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Windows 10, Windows 11 and Mac environments.
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Different customer builds, imaging and deployment requirements.
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Strong customer service skills together with clear written and verbal communication.
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Independent technical troubleshooting and problem-solving.
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Working effectively within a team while being capable of managing tasks independently.
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