1.Administrative Support to the Manager of Service Technicians
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Prepare reports, summaries, and presentations
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Coordinate communication and information flow between departments
2.Coordination of Field Service Technicians
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Plan and optimize technicians’ schedules and assignments
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Monitor service job execution (timeliness, quality, completion)
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Support dispatching and prioritization of service requests
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Maintain regular communication with field technicians and resolve operational issues
3.Service Systems & Documentation Management
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Enter and update data in Dynamics systems
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Ensure accuracy and completeness of service documentation (service reports, protocols)
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Maintain proper documentation archiving in line with company procedures
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Generate KPI reports related to service performance
4.Customer & Internal Collaboration
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Act as the first point of contact for administrative service-related inquiries
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Coordinate service requests and track their status
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Collaborate with internal departments (Sales, Logistics, Warehouse, Finance)
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Support complaint handling and escalation processes
5.Operational & Logistics Support
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Coordinate delivery of spare parts, tools, and equipment to field technicians
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Monitor inventory levels in cooperation with the warehouse team
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Organize shipments, returns, and equipment logistics
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Assist in organizing technical training sessions for the team
6.Process Improvement & Quality Control
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Analyze operational data and identify improvement opportunities
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Support the implementation of process improvements within service operations
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Ensure compliance with company standards and procedures
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Previous experience in administrative or coordination roles (service/technical environment is a plus)
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Strong organizational and multitasking skills
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Familiarity with CRM/ERP systems
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Excellent communication and teamwork skills
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Proficiency in MS Office (especially Excel)
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Fluent in Polish and Good command of English (additional languages are a plus)
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